We are seeking a detail-oriented Quality Analyst to ensure the highest standards of quality
in our products, services, or processes. The ideal candidate will be responsible for
evaluating, monitoring, and improving workflows, identifying areas for enhancement, and
ensuring compliance with company and industry standards.
Responsibilities
Key Responsibilities• Analyze processes, products, and services to identify quality issues and areas for
improvement.• Develop and implement quality control systems, test cases, and performance
metrics.• Conduct audits, inspections, and reviews to ensure compliance with company and
regulatory requirements.• Collaborate with cross-functional teams to improve efficiency and quality.• Document and report defects, errors, and non-compliance issues with corrective
action plans.• Perform root cause analysis and suggest preventive measures to minimize future
errors.• Provide training and guidance to teams on quality assurance best practices.• Stay updated with industry trends, tools, and best practices related to quality
assurance.
Qualifications
Requirements• Proven experience in a Quality Analyst, Quality Assurance, or related role.• Strong analytical and problem-solving skills.• Experience with quality management systems (QMS) and methodologies such as
Six Sigma, Lean, or ISO standards.• Proficiency in data analysis, reporting, and quality monitoring tools.• Excellent communication and documentation skills.• Attention to detail and a commitment to continuous improvement.
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
