Company Description
slice is India's best credit card challenger to pay bills, manage expenses and unlock rewards. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily.
Job Description
Minimum one year of experience as a caller
Minimum one year of experience as a Quality Analyst
Required to have strong knowledge on -
Call calibration
Quality parameters
ZTP (zero tolerance policy) and red alert
Preparing reports (Daily, weekly & monthly)
One to one feed back
Desirable knowledge on -
Steps while auditing calls
Root call analysis
First call resolution - FCR
Sandwich feedback
Floor briefing and call play session
Sharing observations
Minimum 4 languages need to be known
Qualifications
Candidates opting for this role in Operations requires at least a bachelor’s degree in any field.
Additional Information
Competitive salaries
Learning and upskilling opportunities
An extensive medical insurance that looks out for our employees
What We Do
slice, feel easy with money.
slice’s purpose is to make the world better at using money and time, with a major focus on providing the best consumer experience. We believe that the best product will always transcend customer demographics, like how great music touches most of us. slice app brings a fast and simple way to make payments and access credit with its cornerstone products: slice account, slice UPI, and slice borrow.
At slice, you’ll have the opportunity to make a significant and positive impact on people's lives with your career. Today, we have employees with an average age of 26, sharing the same belief in innovation, self-motivation, and happiness. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
We are also backed by leading investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
