OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary/Objective
The Quality Analyst is responsible for analyzing quality data, identifying trends, supporting quality improvement initiatives, and ensuring that processes meet established quality standards. This role focuses on data-driven quality assessment, root cause analysis and collaborating with cross-functional teams to optimize process and performance quality.
Essential Functions/Duties/Responsibilities
- Plan and schedule SOP adherence audits of cases and calls using defined, standardized and balanced evaluation points and scorecards
- Review documentation, observe processes and interview personnel as needed to support audits
- Test internal controls and assess their design and operating effectiveness
- Document findings in detailed audit reports and work with business leaders to develop corrective action plans as needed.
- Identify trends, patterns, and anomalies in quality data
- Create quality metrics, dashboards and reports for internal and external stakeholders
- Track Key Performance Indicators (KPIs) to assess performance and identity area for improvement
- Investigate quality issues and escalations
- Participate in root cause analysis and continuous improvement activities
Competencies
- Ability to excel in a high-energy, fast-paced environment
- Excellent attention to detail and accuracy
- Professional skepticism and objectivity
- Strong organizational and time management skills
- Discretion and handling confidential information
- Results-oriented mindset
Qualifications and Experience
- 3-4 years related experience and/or training
- Proficient PC Skills (M365, HRIS, etc)
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- 3-4 years related experience and/or training
- Proficient PC skills (M365, HRIS, etc.)
- Experience performing audits, testing internal controls, and documenting findings
- Experience with data analysis, KPI tracking, dashboards, and root cause analysis
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
