Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking a Senior Quality Analyst - SDET with approximately 2+ years of QA experience, including at least 2+ years of strong hands-on automation experience in Selenium and REST API automation. The ideal candidate will design and maintain scalable automation frameworks for both UI and API layers, integrate automation into CI/CD pipelines, and drive quality engineering best practices in Agile environments.
What You’ll Do
Test Strategy & Planning
- Define overall test strategy across functional, UI automation, API automation, regression, and integration testing.
- Develop release-level test plans and quality gates.
- Define entry/exit criteria and automation roadmap.
- Ensure alignment with Agile/Scrum methodology.
Automation Governance
- Oversee Selenium automation framework health.
- Improve automation coverage and reduce manual regression.
- Ensure REST API automation coverage.
- Integrate automation suites into CI/CD pipelines.
- Reduce flaky tests and improve test stability.
Functional & Domain Oversight
- Ensure complete test coverage for complex workflows and integration flows.
- Support SIT, UAT, and production validation.
- Maintain strong requirement-to-test traceability (RTM).
Defect & Risk Management
- Lead defect triage meetings.
- Analyze defect trends and identify systemic issues.
- Ensure minimal production defect leakage.
- Define risk mitigation strategies for high-impact releases.
Stakeholder Communication
- Act as primary QA point of contact for Product, BA, and Engineering teams.
- Provide quality metrics and dashboard reporting.
- Present automation progress and release readiness.
- Collaborate with DevOps for CI/CD optimization.
TMC / Travel Domain Advantage
- Experience in Travel Management Company (TMC) environments.
- Understanding of booking lifecycle platforms and mid-office/back-office systems.
- Knowledge of ticketing, exchanges, refunds workflows.
- Experience with reconciliation and financial validations.
- Familiarity with GDS integrations (Amadeus, Sabre, Travelport).
What We’re Looking For
Automation & Technical
- Strong knowledge of Selenium WebDriver.
- REST API automation experience (REST Assured preferred).
- Framework design experience.
- CI/CD integration (Jenkins / Azure DevOps).
- SQL for backend validation.
- Experience with JIRA & Confluence.
Leadership & Soft Skills
- Strong planning and coordination ability.
- Excellent stakeholder communication.
- Ability to manage parallel releases.
- Risk identification and mitigation mindset.
Experience Requirements
- 3+ years total QA experience.
- 2+ years of hands-on automation experience.
- Experience in enterprise or product-based environments.
- TMC / Travel domain experience preferred.
- Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
- Must be willing to work from the Bangalore office location minimum 3 days in a week.
Success Metrics
- Increased automation coverage (%).
- Reduced regression cycle time.
- Low production defect leakage.
- On-time release readiness.
- Improved team productivity.
- Stable CI/CD test execution.
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 8-12 years of total QA experience
- At least 4 years of hands-on test automation experience
- Strong knowledge of Selenium WebDriver
- REST API automation experience; REST Assured preferred
- Experience designing automation frameworks
- CI/CD integration experience with Jenkins or Azure DevOps
- SQL experience for backend validation
- Experience with JIRA and Confluence
- 2-4 years leading QA teams
- At least 2 years leading or mentoring QA teams
- Experience in enterprise or product-based environments
- TMC or travel domain experience
- Willingness and ability to work second shift from 3:00 PM IST to 12:00 AM IST
- Willingness to work occasional weekends
- Ability to work from the Bangalore office at least 3 days per week
- Strong planning, coordination, stakeholder communication, and risk mitigation skills
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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