The Role
Supports product development quality operations by ordering and tracking warranty components, analyzing quality data, preparing reports and presentations, coordinating with suppliers and internal teams, and leading quality problem-resolution activities. The role develops tools using Excel macros, Power Apps, Power BI, Python, and Power Automate; applies 8D, Six Sigma, PDCA, and GD&T knowledge; interprets drawings; and supports engineering-change testing and innovation projects.
Summary Generated by Built In
This position is responsible for supporting quality operations within the Product Development area, including ordering parts and engines for warranty purposes, generating and analyzing key reports to support various requirements, coordinating with strategic suppliers to resolve warranty issues, and supporting data analysis tools such as macros, Power Apps, and dashboards to streamline warranty analysis.
The ideal candidate combines attention to detail, analytical skills, and effective communication abilities across multiple teams.
Responsibilities- Order warranty components and engines from dealerships using low-time-in-service and high-time-in-service systems (daily/weekly).
- Track requested warranty components and update Excel reports using data from the Quality AI platform.
- Attend problem-resolution meetings with different teams from various departments.
- Provide warranty information to different teams with the goal of eliminating quality issues for the end customer.
- Prepare reports and update quality metrics on a monthly basis.
- Handle special requests for report preparation and warranty data analysis.
- Participate in meetings with the product development team as well as critical suppliers on warranty-related topics.
- Prepare PowerPoint formats for high-time-in-service engine analysis.
- Support innovation projects through the use of AI.
- Provide support in creating new tools to streamline processes and tasks for the team, e.g., Power Apps and dashboards using: macros, various databases, Power BI, Python, Microsoft Power Automate.
- Interpret blueprints/drawings, with knowledge of the GD&T system.
- Develop 8Ds for complex product development or manufacturing problems.
- Support production floor testing for engineering changes.
- Lead work meetings for quality problem resolution.
- Intermediate-advanced English level (due to interaction with teams from different countries and cultures).
- Knowledge of internal combustion engine operation, as well as familiarity with its components.
- Proactivity to identify and support innovation projects.
- Ability to create presentations using PowerPoint and Excel.
- Database management and advanced information analysis.
- Time management skills for multiple daily/weekly/monthly tasks.
- Intermediate-advanced proficiency in: Excel (macros), Power Apps, dashboards, Power BI, Python.
- Good communication skills for coordination with internal teams and suppliers.
- Knowledge of quality tools: 8D, Six Sigma Methodology, PDCA, GEMBA, etc.
- Effective collaboration in multicultural teams located in different global regions.
- Growth-oriented mindset, innovation, and constant evolution.
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Skills Required
- Intermediate-advanced English proficiency
- Knowledge of internal combustion engine operation and components
- Ability to create presentations using PowerPoint and Excel
- Database management and advanced information analysis skills
- Intermediate-advanced proficiency with Excel macros, Power Apps, dashboards, Power BI, and Python
- Knowledge of quality tools including 8D, Six Sigma, PDCA, and GEMBA
- Strong communication and collaboration skills with internal teams and suppliers
- Ability to manage multiple daily, weekly, and monthly tasks
- Proactivity and ability to support innovation projects
- Ability to work effectively in multicultural global teams
- Growth-oriented mindset and commitment to continuous improvement
Ford Motor Company Compensation & Benefits Highlights
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Healthcare Strength — Eligible employees can access medical, dental, and prescription coverage starting on the first day, with some zero-cost plan options and free mental health support. Benefits materials highlight comprehensive healthcare as a core pillar.
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Retirement Support — Employees can enroll in a 401(k)-style plan from day one, and some salaried plans include a company match of $0.90 per dollar on the first 5% contributed. Official summaries also describe financial-planning support.
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Parental & Family Support — The package includes paid parental leave, fertility, surrogacy, and adoption benefits, plus a ramp-up program for new parents returning to work. Flexible family-care days and other time-off options support caregiving needs.
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The Company
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Ford Motor Company Offices
OnSite Workspace
Typical time on-site:
None
