Quality Analyst - Merchant Services

Job Description
If you have a keen eye for detail that will ensure excellence, problem solving skills that resolve challenges and your innovative mindset will drive continuous improvement, this is the team for you!
As a Quality Analyst in Merchant Services, you will ensure client satisfaction by adhering to policies and procedures related to account validation tests and scripts. You will be responsible for closely monitoring and reviewing newly established merchant processing accounts to identify and rectify setup defects. In this role, you should be a highly motivated individual with strong data strategy, problem-solving, influencing, interpersonal, and communication skills.
Job Responsibilities

• Validate various systems of records related to Merchant Service processing accounts to ensure accurate client onboarding.
• Investigate and monitor resolution of account setup errors.
• Identify issues and risks, promptly initiate action, and escalate to management to minimize financial loss and reputational damage.
• Perform Global boarding quality control reviews and track progress and updates throughout the review lifecycle.
• Manage risk items and continually demonstrate compliance with key controls.

Required Qualifications, Skills and Capabilities

• Proven knowledge of the merchant service industry, including principles and best practices for various merchant verticals (e.g., Ecommerce, Retail, Petro/Service Stations, Government Services, Utility).
• Meticulous attention to detail and complex problem-solving skills with a hands-on approach.
• Confident communicator with the ability to provide clear and succinct verbal and written updates.
• Effective communication with senior-level management.
• Superior execution skills with a strong risk and control mindset.
• Work in a deadline-driven environment.
• Experience with Merchant Services systems of record such as Salem PeopleSoft, Orbital, Tandem, and Titan is a plus.

Work Schedule

• This hybrid role requires going into the office three days a week with two day flexibility to work from home, which is subject to change

This role is not eligible for sponsorship
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.