Quality Analyst II

Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. 

We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

JOB DESCRIPTION 

As a Vertafore QA Analyst II, you will be instrumental in Vertafore's ongoing success within the insurance industry. Employees in this role design and implement test plans to ensure that software functions as expected to meet or exceed customer's standards. Our QA Analysts work with our development teams, focusing on providing the best products for our valued customers. This is a fast-paced, ever-changing environment. We continually challenge ourselves to exceed objectives, remove barriers, meet crucial deadlines, and maintain multiple projects, all while pioneering ways for efficiency with a team player attitude. If you have a passion for product quality, love technology, and enjoy thinking outside the box, you're who we are looking for. 

Core Requirements and Responsibilities:  

· Identifies functional risk and how it applies to test planning and test case creation 

· Assesses risk for business/customer impact 

· Communicates risks that are not mitigated through testing to Senior QA Analyst 

· Provides input on user acceptance criteria 

· Prioritizes risk and test cases with review by peers and seniors 

· Provides feedback to software engineers on features or changes and usability metrics to enhance the user experience 

· Reviews test scenarios, test plans, and test cases and provides feedback to ensure coverage of specific features or aspects of the product according to requirements and user acceptance criteria 

· Writes and checks own test cases for quality and submits test cases for review 

· Conducts systems set-up, and maintains test environments (varies by product) 

· Completes manual front-end user testing of features or aspects of products according to test plan; identifies opportunities for automation 

· Participates in code reviews and communicates with software engineers and software engineers in test to ensure front-end test coverage based on their code changes 

· Identifies bugs or defects, troubleshoots issues, and verifies bug fixes; communicates risks and escalates potential issues that inhibit a quality user experience

· Opens bugs based on issues found during testing and troubleshooting 

· Contributes to triage sessions to help resolve bugs or defects in new code or during production; investigates customer requests as needed 

· Documents test cases, test results, and release notes (as applicable); contributes to internal documentation throughout release cycle

· Provides feedback on, uses, and updates documentation on user stories and work items 

· Contribute to test automation scripts 

Knowledge, Skills and Abilities:  

· Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions 

· Ability to manage a broad range of deliverables in an ever-changing environment 

· Ability to comprehend documentation clearly and effectively 

· Ability to work effectively in a team environment 

· Excellent verbal and written communication skills 

· Analytical - technical aptitude for developing automation

Qualifications:  

· College degree preferred 

· Detail oriented; demonstrated ability to handle multiple strategic projects and priorities with efficiency and accuracy 

· Strong time management and organizational skills 

· An inherent drive to solve problems, collaborate with others and mentor team members 

· Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations 

· Basic understanding of OOP coding concepts 

· Knowledge of Insurance Industry 

· Experience with CA Agile (Rally), SAFe, qTest 

Additional Requirements and Details:

• Travel required up to 5% of the time
• Located and working from an office location when required
• Ability to work remote with a stable internet connection on an as needed basis
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.
• #LI-Hybrid
• $65,000 – 70,000 / year

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.