At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job DescriptionKey responsibilities:
- Performing quality reviews on: SMU and RMU cases, declines, CRBR, terminations
- Delivering new hires trainings and weekly huddle trainings
- Keeps up to date with changes in Credit Policy, AML/CDD Policy and all due processes
- Managing QA mailbox
- Management of consultation chats for SMU and RMU Teams
- SharePoint updates management
- Monthly reporting management
- Support in Credit and Risk issues
- Support in Credit and Risk control self-assessments
- Support in Credit and Risk audits
- Procedure Management
Requirements:
- Very good knowledge of English
- Understanding of Credit Bureau information and ability to analyze key business documentation in detail
- Proven track record of dealing with difficult customer queries and providing excellent customer service
- Knowledge and experience of the MS Office suite: Excel, Word etc.
- Ability to read and interpret financial statements (sound business acumen)
- Effective management of time, ability to meet deadlines and priorities
- Good team player capable of working under pressure in a growing business environment
- Excellent written and oral communication skills, including the ability to produce well balanced, comprehensive reports and recommendations
- Previous credit underwriting and AML experience required; min. 2 years
- Degree or previous work experience in finance is welcome
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Similar Jobs
What We Do
YOUR ELAVON
We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business.
For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries.
We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry.
Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand.
* We accept relay calls
ELAVON BY THE NUMBERS*
• A global leader in payment processing for more than 30 years
• Consistently rated among the top five global payment providers in the world
• Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
• More than 1.5 million customers in over 36 countries
• Processing more than 6.2B total transactions annually in over 131 currencies
• Partnerships with more than 650 banks worldwide
• Multilingual customer service available 24/7/365
* Nilson Report, 2020/2021
