About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
All Global has been a leading provider of healthcare insights data for more than 20 years. All Global brings our clients closer to physicians, patients and payers so they can understand the people and trends shaping the healthcare research landscape. We offer our clients a single point of access for healthcare insights through qualitative and quantitative research methods. All of the data collection we undertake is underpinned by our own proprietary research panel of healthcare professionals.
Job DescriptionIn this position you are required to recruit healthcare professionals to take part in Qualitative and Quantitative projects. Recruit and schedule respondents for interview and follow-up to confirm their attendance.
Ensuring that assignments are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting
Being able to work on multiple assignments simultaneously and be able to organise your time to meet demanding deadlines on a regular basis.
You need to be confident in your ability to conduct discussions around complex healthcare related issues with patients and professional people across the medical spectrum including payors and key opinion leaders.
Qualitative Recruitment and Custom Recruitment for top-up online studies
Support with recruitment solutions and delivery to meet the current and changing needs of the All Global Qualitative and Quantitative business for both the UK and US Field Teams for all US and European Markets.
- Recruiters must be available during office hours for the appropriate team to allow easy communication during projects.
- Quotas will be set throughout the project to ensure interviewers are on track to meet their final quota and encourage regular communication. Failure to meet quotas will result in a meeting with the project manager to assess the situation.
- Daily updates of your completed interviews/recruits and booked appointments must be supplied to the project team. These updates need to be given daily and should be communicated regardless of your progress. Recruiters will be provided with an update sheet by the project team. Failure to do this will result in a meeting with the project team to assess the situation.
- Ad-hoc support for Custom Recruitment including call requests and DotMailer tasks as and when required
Commitment to projects
- Once assigned to a project, you are responsible for meeting your quotas and other deadlines.
- Should you realise that you will not meet your mini-quota, quotas or other deadlines, speak to your project team immediately.
Quality Control and Feedback
- All calls are recorded for monitoring purposes.
- Recruiters will have at least 30% of their interview quota monitored on every project, in line with the MRS Code.
- Recruiters working in Online will have their recruits validated daily
- Project teams will complete a feedback process on the performance of all recruiters when they finish working on a project.
- A review of the feedback and quality control monitoring will be conducted by the Operations Manager and any issues arising, coaching needs and positive feedback will be provided to the interviewers.
Qualitative Resources Recruiters are not client facing.
Language skills an advantage; German, French, Italian, Spanish or multiple languages.
Additional InformationPlease submit your CV in English
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What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
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