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Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management team. This role focuses on customer communication generation, not just document creation.
The ideal candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.
Responsibilities- Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
- Build and support multi-channel customer communications, including:
- Printed and digital document
- Customer emails
- Reports and other system-generated outputs
- Generate and support outputs in multiple industry-standard formats, including: PDF, AFP
- Ensure all customer communications meet ADA accessibility and compliance requirements
- Implement data-driven, reusable communication components using Quadient Inspire modules:
- Inspire Designer
- Inspire Automation / Scalar
- Inspire Interactive
- Content Manager
- Approve Workflow
- Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
- Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
- Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
- Ensure customer communications comply with security, audit, regulatory, and quality standards
- Participate in SDLC activities including design reviews, testing, releases, and documentation
- Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
- Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
- Participates in code-reviews, provides technical guidance and mentors software engineers
- Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
- Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
- Performs impact assessment of product (hardware, software) upgrades
Required Qualifications (Must Have)
- Quadient Inspire Certifications in the following modules:
- Inspire Designer
- Inspire Scalar
- Inspire Interactive
- 5+ years of professional IT or software engineering experience
- 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
- Proven experience building end-to-end document generation solutions, not just templates
- Strong understanding of data-driven document composition
- Solid programming experience in one or more of the following:
- Groovy Script
- JavaScript
- Python
- Experience working within enterprise IT environments with formal SDLC, QA, and release processes
Required Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field
- Additional experience may be accepted in lieu of education or degree
Additional Experience
- Experience supporting high-volume, customer-facing communications
- Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
- Experience with API-based integrations (REST and SOAP)
- Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
- Experience supporting multi-channel output strategies (print, email, digital delivery)
- SQL skills with experience querying and validating data from relational databases
- Experience participating in platform modernization or SaaS/cloud migration initiatives
- Ability to guide, train and mentor associate engineers
- Strong communication (written and verbal) and presentation skills
- Knowledge of agile development methodologies
- Ability to understand an existing business process and collaboratively develop a more efficient and automated workflow
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $92,500 - $200,400
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- Quadient Inspire Designer certification
- Quadient Inspire Scalar certification
- Quadient Inspire Interactive certification
- 5+ years of professional IT or software engineering experience
- 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
- Experience building end-to-end document generation solutions
- Strong understanding of data-driven document composition
- Programming experience with Groovy Script, JavaScript, or Python
- Experience with formal enterprise SDLC, QA, and release processes
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, unless additional experience substitutes
- Experience supporting high-volume, customer-facing communications
- Experience with Customer Communications Management platforms in regulated industries
- Experience with REST and SOAP API integrations
- Experience ensuring ADA and WCAG accessibility and compliance
- Experience supporting print, email, and digital delivery channels
- SQL skills and experience querying and validating relational database data
- Experience with platform modernization or SaaS/cloud migration initiatives
- Ability to guide, train, and mentor associate engineers
- Strong written, verbal, and presentation communication skills
- Knowledge of agile development methodologies
- Ability to improve and automate existing business processes collaboratively
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
