The Role
Lead development and continuous improvement of QMS, GRC policies, and SOPs. Identify process gaps, design optimized end-to-end processes, drive automation with Tech, perform audits and risk assessments, ensure regulatory and ISO compliance, prepare audit documentation, and advise stakeholders on quality, governance, and risk management.
Summary Generated by Built In
• Develop, implement, and continuously improve (GRC) policies and procedures
• Identify process gaps, inefficiencies, and operational bottlenecks across Marketing, Sales
Operations, and support functions using data, on-ground observation, and root-cause
analysis
• Design and implement optimized end-to-end processes and SOPs that enhance productivity,
quality, safety, and scalability
• Lead automation initiatives across Centro in collaboration with Tech teams to reduce manual
work, improve accuracy, and enable real-time operational control
• Continuously review and enhance governance frameworks, compliance processes, and risk
management strategies to ensure they meet the evolving demands of the international sports
landscape.
• Conduct detailed Audits & risk assessments
• Monitor and ensure compliance with all relevant regulatory and internal standards.
• Prepare comprehensive reports and documentation for the QMS Head and for internal and
external audits.
• Collaborate closely with all stakeholders to uphold compliance, drive quality improvements,
and align GRC efforts with the organization's strategic objectives.
• Provide expert support and advice on GRC-related issues to all staff and key stakeholders
within the Centro ecosystem.
• Obtain and maintain the required ISO standards
Requirements
• 6+ years of experience in QMS & Process Excellence.
• Strong experience in Lean, Six Sigma, continuous improvement, or similar operational
excellence methodologies (LSSGB certification is a plus)
• ISO 9001:2015 Certified.
• BPO Experience
• High ownership mentality, strong execution bias, and comfort operating in dynamic,
ambiguous scaling environments
• Demonstrated ability to translate operational challenges into scalable process designs and
automation solutions in collaboration with Technology teams.
• Advanced data analysis skills with the ability to identify trends, diagnose root causes,
quantify financial impact, and prioritize improvement opportunities
Skills Required
- 6+ years of experience in QMS and Process Excellence
- Experience with Lean and Six Sigma methodologies
- LSSGB (Lean Six Sigma Green Belt) certification
- ISO 9001:2015 certification
- BPO industry experience
- Ability to translate operational challenges into scalable process designs and automation solutions with Technology teams
- Advanced data analysis skills to identify trends, diagnose root causes, quantify financial impact, and prioritize improvements
- Experience conducting audits and risk assessments and maintaining ISO standards
- High ownership mentality and comfort operating in dynamic, ambiguous scaling environments
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The Company
What We Do
Centro CDX is a global business process outsourcing (BPO) and diversified technology solutions provider. It specializes in digital transformation and data intelligence, offering services that revolutionize business operations through process orchestration and security enablement. Operating across North America, Europe, the GCC, and Africa, the company focuses on streamlining processes and enhancing customer experience to drive sustainable growth for its clients.
