QMHP-CS ACT

The Assertive Community Treatment (ACT) case manager position reports directly to the Intensive Services Supervisor within the BH division. This position will perform assessments, recovery planning, resource navigation, referrals to appropriate community services, supported housing, supported employment, and outpatient behavioral health services to include crisis services as needed, to adult individuals enrolled in services across the entire LifePath Systems continuum of care. In addition, this position is periodically on call and will be expected to respond outside of regular business hours. The ACT team takes a collaborative approach and meets daily to staff individuals served in an effort to reduce inpatient psychiatric hospitalizations and foster independence. The ACT case manager connects individuals served to primary physical health care and supports them as they apply for qualifying benefits. Promoting choice and autonomy through a strength-based model is necessary.

This position uses initiative and a passionate commitment to provide holistic care and works with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to improve social determinants of health. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed. 

This position exemplifies service excellence by providing community-based psychosocial rehabilitation services and connects to other outpatient behavioral health services to include crisis services as needed. Services will be provided with a trauma-informed and person-centered approach.

This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. The ACT Qualified Mental Health Professional will link individuals to additional resources as needed to support their goals.   

Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, applicable grants, and Lifepath Systems policies and procedures. This position will work closely with Adult Fidelity managers and the Program Administrator to ensure that all gaps are reconciled.

This position builds positive relationships with local police agencies and mental health professionals in an effort to increase positive relationships from community stakeholders and partners. This position demonstrates professional conduct with Peers, Leadership and Support teams at all times. In addition, close working relationships and professional conduct while coordinating care with outside entities is required.

Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served and facilitating improvement in measurable ways, is central to LifePath Systems mission to serve. This position must have the ability to assess and de-escalate behavioral health crisis situations in calm and respectful manner.

Specific Targets: Engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record a minimum of half of time worked. Responsible for assessing need for client support funds and connection to the full array of behavioral health services. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80 or higher in following the Golden Thread. Provides person directed services to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services with a focus on promoting independent living skills in the community. Must understand LifePath Systems services and be able to explain to individuals served, family members, and community partners appropriately.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Education, Training, & Experience (including licensure & certification)

• Bachelor’s degree in psychology, social work, or related field from a four-year college or university.
• Master’s degree in Counseling, Social Work, or related field preferred. 
• CCBHC knowledge and experience preferred.
• Experience in Texas Recovery and Resiliency (TRR) preferred.
• Knowledge of Trauma-Informed Care Practices required.
• Must have reliable transportation and a valid driver’s license.

Knowledge, Skills, & Abilities 

• Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and symptom management services to individuals with serious mental illness or serious emotional disturbance.
• Ability to assess individual needs, to coordinate services, and to communicate effectively.
• Knowledge of the social services system and the ability to connect individuals with appropriate services. 
• Ability to write clearly and professionally on all services and internal communications.
• Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations.
• Ability to respond to individuals with patience, empathy and understanding.
• Organized, detail-oriented, and computer-proficient.
• Ability to demonstrate strong multi-cultural competency.
• Bilingual (English/Spanish) preferred.