The Role
Supports quality improvement and risk management through data collection, incident monitoring, reporting, compliance reviews, root cause analysis, corrective action tracking, provider coordination, audit readiness, and policy maintenance. The role collaborates with internal teams and network providers to improve service quality, ensure regulatory and accreditation compliance, identify risks, and follow up on improvement initiatives.
Summary Generated by Built In
Position: Quality Improvement and Risk Management Specialist
Classification: Exempt (Salaried)
Reports to: Manager, Quality Improvement and Rick Management, Texans Together
Company: Texans Together
Location: Houston, Tx
Position Description:
The Quality Improvement and Risk Management Specialist plays a key role in advancing a culture of continuous improvement, regulatory compliance, and risk awareness across Texans Together. This position supports quality improvement and risk management activities, data collection and analysis, incident monitoring, and improvement initiatives that enhance service delivery and client outcomes. The Specialist collaborates with internal departments to ensure adherence to agency policies, contract requirements, licensing standards, and accreditation benchmarks.
Primary Responsibilities:
Classification: Exempt (Salaried)
Reports to: Manager, Quality Improvement and Rick Management, Texans Together
Company: Texans Together
Location: Houston, Tx
Position Description:
The Quality Improvement and Risk Management Specialist plays a key role in advancing a culture of continuous improvement, regulatory compliance, and risk awareness across Texans Together. This position supports quality improvement and risk management activities, data collection and analysis, incident monitoring, and improvement initiatives that enhance service delivery and client outcomes. The Specialist collaborates with internal departments to ensure adherence to agency policies, contract requirements, licensing standards, and accreditation benchmarks.
Primary Responsibilities:
- Assist in implementing the agency’s Performance and Quality Improvement (PQI) Plan and related strategies.
- Collect and analyze program data to monitor service quality, identify trends, and support continuous improvement initiatives.
- Support the planning and facilitation of CQI and Risk Management Committee meetings, peer reviews, and focus groups.
- Contribute to the preparation of internal and external quality reports, dashboards, and presentations.
- Participate in performance improvement projects and recommend data-informed actions.
- Monitor and track incident reports to ensure proper documentation, follow-up, and trend identification.
- Assist in conducting root cause analyses and documenting action plans to reduce future risk.
- Serve as a QIRM point of contact for network providers, communicating expectations, responding to questions, and coordinating provider communications
- Provide technical assistance to network providers as needed, including guidance on documentation, quality practices, risk prevention, and implementation of improvement activities.
- Coordinate QIRM follow-up with providers on findings identified by the Contract Monitoring team, including monitoring findings, corrective action plans (CAPs), and Improvement Focus Plans; track progress and elevate unresolved concerns through established channels.
- Respond to placement concerns identified by the Placement team, gather and document relevant information, and provide guidance, intervention, or escalation as appropriate.
- Plan and participate in quarterly metric meetings with network providers; prepare and review quality and risk data, document discussion and action items, and follow up on identified improvement opportunities.
- Review and approve serious incident reports in accordance with TTG procedures, verify required information and follow-up, identify trends, and escalate safety or compliance concerns when appropriate.
- Assist with compliance monitoring to ensure adherence to licensing regulations, contract requirements, and COA accreditation standards.
- Help coordinate mock audits, document reviews, and readiness activities for site visits or reviews.
- Maintain documentation and evidence to support ongoing accreditation and quality improvement activities.
- Assist with the development, revision, and formatting of organizational policies and procedures to ensure alignment with regulatory standards and best practices.
- Support the internal policy review and approval process by organizing materials, tracking policy updates, and coordinating with department leads.
- Maintain the agency’s policy software to ensure documents are up to date, accessible, and compliant with licensing, contract, and accreditation standards.
- BA or BS degree
- Two years’ experience working in social service capacity/setting. Working knowledge of quality improvement and accreditation processes, preferred.
- Two years’ experience working in social service capacity/setting. Working knowledge of quality improvement and accreditation processes, preferred.
- Knowledge of non-profit services and programs.
- Possess persuasive, clear, and strong oral and written communication skills.
- Must be proficient in Microsoft Excel and Word.
- Ability to read and interpret data, information, and documents.
- Ability to work effectively under time constraints to meet deadlines.
- Environment: Office-Based
- Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
- Travel: Occasional
Skills Required
- Bachelor of Arts or Bachelor of Science degree
- Two years of experience working in a social service capacity or setting
- Working knowledge of quality improvement and accreditation processes
- Knowledge of nonprofit services and programs
- Strong oral and written communication skills
- Proficiency in Microsoft Excel and Microsoft Word
- Ability to read and interpret data, information, and documents
- Ability to work effectively under time constraints and meet deadlines
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The Company
What We Do
DePelchin Children's Center is a Houston-based nonprofit that supports children and the families who care for them. Founded in 1892, it provides comprehensive services including parenting classes, counseling, foster care, adoption, prevention, and family-strengthening programs. Its mission is to promote children's mental health and physical well-being, prevent maltreatment, preserve healthy families, and help ensure children grow up in safe, caring homes.
