Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
Thales established its presence in Malaysia in 1981 and is currently a strategic partner to key customers involved in the primary businesses of defence and security, aerospace, and cybersecurity and digital identity. Headquartered in Kuala Lumpur, Thales has played an instrumental part in supporting Malaysia’s defence ecosystem in addition to delivering advanced solutions over the last 40 years. Committed to local collaborations, Thales works closely with Malaysian businesses and goverment sectors to provide cutting-edge systems and solutions that ensure safety, security, and readiness for the future.Summary:
To lead and drive the Quality function for the Thales CDI organization, ensuring compliance with customer requirements, regulatory standards, corporate policies, and management system requirements. The role is responsible for fostering a culture of quality excellence, continuous improvement, operational performance, customer satisfaction, and risk management, while also overseeing Health, Safety and Environmental (HSE) activities to support a safe, compliant, and sustainable workplace.
Responsibilities:
Quality Management(Primary Focus)- Establish, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 and other applicable standards.
- Ensure compliance with customer requirements, contractual obligations, and regulatory standards.
- Lead internal and external audits, certification audits, customer audits, and compliance assessments.
- Monitor quality performance indicators and drive corrective and preventive actions.
- Manage non-conformance investigations, root cause analysis, and improvement initiatives.
- Ensure effective document control and quality record management.
- Support operational excellence initiatives and continuous improvement projects.
- Develop, implement, and monitor workplace health and safety programs.
- Ensure compliance with local occupational health and safety legislation and corporate requirements.
- Conduct risk assessments, hazard identification, and safety inspections.
- Investigate incidents, accidents, and near misses and ensure effective corrective actions.
- Coordinate emergency response programs, evacuation drills, and business continuity activities.
- Lead safety awareness campaigns and employee training programs.
- Implement and maintain Environmental Management Systems in accordance with ISO 14001 requirements.
- Monitor environmental aspects, impacts, and compliance obligations.
- Drive waste reduction, recycling, energy conservation, and sustainability initiatives.
- Ensure compliance with environmental regulations, permits, and reporting requirements.
- Monitor environmental performance metrics and improvement programs.
- Act as management representative for QHSE-related certifications and audits.
- Ensure compliance with customer security, quality, and operational standards.
- Maintain risk registers and support business risk assessments.
- Develop and maintain QHSE policies, procedures, and work instructions.
- Support regulatory inspections and customer assessments.
- Promote a strong QHSE culture across the organization.
- Develop competency programs and conduct QHSE awareness training.
- Prepare and present QHSE performance reports to management.
- Lead cross-functional improvement teams and special projects.
- Drive Lean, Six Sigma, Kaizen, and operational excellence initiatives.
- Analyze operational data to identify improvement opportunities.
- Establish measurable objectives and monitor achievement of QHSE targets.
- Support customer satisfaction and business growth initiatives through process improvements.
- Serve as the focal point for all QHSE matters within the site.
- Liaise with regulatory bodies, customers, auditors, and certification agencies.
- Perform any other assignments directed by management.
- Knowledge of ISO 9001 and risk management systems.
- Certified Internal Auditor or Lead Auditor qualification preferred.
- Proficient in Microsoft Office and reporting tools.
- Strong analytical and problem-solving capabilities.
Requirements:
Knowledge and Skills- Strong understanding of Quality Management Systems, Occupational Safety & Health, and Environmental Management Systems.
- Knowledge of manufacturing or card personalization operations is an advantage.
- Strong auditing, risk assessment, and incident investigation skills.
- Excellent communication, presentation, and stakeholder management skills.
- Knowledge of continuous improvement methodologies such as Lean and Six Sigma.
- Diploma or Degree in Engineering, Industrial Engineering, Quality Management, Safety & Health, Environmental Science, or related discipline.
- Certified Lead Auditor (ISO 9001/14001/45001) preferred.
- Safety and Health Officer (SHO) certification is an added advantage.
- Minimum 5-8 years of experience in QHSE management within manufacturing, production, industrial, or service operations.
- Proven experience managing audits, certifications, compliance programs, and continuous improvement initiatives.
- Experience dealing with customers, regulators, and certification bodies.
- Strong leadership and decision-making skills.
- High integrity and professionalism.
- Proactive and results-oriented.
- Excellent interpersonal and communication skills.
- Able to work independently and manage multiple priorities.
- Strong analytical and problem-solving mindset.
- Ability to influence and drive cultural change.
- Willing to travel when required.
- Capable of working in a dynamic operational environment.
- Strong commitment to safety, quality, and continuous improvement.
#LI-JL1
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Skills Required
- Diploma or degree in Engineering, Industrial Engineering, Quality Management, Safety and Health, Environmental Science, or a related discipline
- Minimum 5–8 years of QHSE management experience in manufacturing, production, industrial, or service operations
- Experience managing audits, certifications, compliance programs, and continuous improvement initiatives
- Experience dealing with customers, regulators, and certification bodies
- Strong understanding of Quality Management Systems, Occupational Safety and Health, and Environmental Management Systems
- Strong auditing, risk assessment, and incident investigation skills
- Excellent communication, presentation, and stakeholder management skills
- Knowledge of continuous improvement methodologies such as Lean and Six Sigma
- Knowledge of ISO 9001 and risk management systems
- Proficiency in Microsoft Office and reporting tools
- Certified Lead Auditor for ISO 9001, ISO 14001, or ISO 45001
- Safety and Health Officer certification
- Knowledge of manufacturing or card personalization operations
- Willingness to travel when required
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
-
Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
-
Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
-
Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
