● Respond to complaints from customers; serve as the primary quality liaison to the vendor.
● Manage and maintain the Quality Alert/Rating System. Also provide branch training on quality assurance.
● Analyze internal and external quality at the Primary Distribution Center (PDC) level to determine trends and make recommendations for improvement.
● Develop and maintain proactive working relationships throughout the vendor's quality organization.
Job Complexity
Professional:
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● Entry-level professional role
Support: (Associate)
● Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Works independently; receives minimal guidance
● Acts as an informal resource for colleagues
● Identifies and resolves key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions
● A senior level support role
Experience / Education
Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.
Skills Required
- Bachelor's degree (4-year) or Associate degree (2-year) or equivalent related work experience
- 1-2 years of related experience
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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