● Respond to complaints from customers; serve as the primary quality liaison to the vendor.
● Manage and maintain the Quality Alert/Rating System. Also provide branch training on quality assurance.
● Analyze internal and external quality at the Primary Distribution Center (PDC) level to determine trends and make recommendations for improvement.
● Develop and maintain proactive working relationships throughout the vendor's quality organization.
Job Complexity
Professional:
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● Entry-level professional role
Support: (Associate)
● Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Works independently; receives minimal guidance
● Acts as an informal resource for colleagues
● Identifies and resolves key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions
● A senior level support role
Experience / Education
Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.
Skills Required
- Bachelor's degree (4-year) or Associate degree (2-year) or equivalent related work experience
- 1-2 years of related experience
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Healthcare Strength — Healthcare offerings are positioned as robust, with multiple medical plan options and access to telemedicine, EAP, and wellbeing programs. Income-banded premium support is described as helping keep the base plan more affordable for lower earners.
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Leave & Time Off Breadth — Time-off programs include unlimited PTO for U.S. salaried employees alongside accrual-based vacation and sick programs for hourly staff. Paid parental leave is described as available with a defined fully paid period for new parents.
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Parental & Family Support — Family-focused supports include subsidized back-up childcare and eldercare days and dependent-care spending options. These offerings add practical value beyond base pay, particularly for caregivers.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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