Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting the A.D. Boarding & Maintenance, the Boarding Manager is responsible for managing staff as well as monitoring and maintaining all QC processes, procedures, and daily duties within the Quality Control division of the department which also include merchant account onboarding, and activations.
- Planning and directing the work of Department employees using independent judgment within Company parameters.
- Coordination of hiring, training for all employees within perspective department.
- Advising on policy and procedure enhancements to enhance business development throughout the Company.
- Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.
- Exercising independent judgment, discretion and decision making related to department escalations and responsibilities.
- Managing updates or changes to existing policies and procedures related to Quality Assurance.
- Managing updates or changes to existing policies and procedures related to Quality Control.
- Overseeing and directing internal system ticket management, monthly assignments, projects, etc. as well as establishing SLAs for department employees.
- Other duties as assigned.
- High School Diploma or equivalent. Bachelor’s Degree in relevant field a plus.
- Extensive TSYS/PPM/CBOS knowledge
- 5-10 years merchant processing experience working with software user interfaces within the merchant processing field.
- 2-5 years in a leadership role specific to merchant services.
- Proficiency with MS Office Suite including Microsoft Excel.
- Understanding of various verticals and associated risks.
- Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.
- Demonstrates leadership qualities with the ability to effectively guide and motivate team members to achieve project objectives.
- Ability to ensure that one's own and other's work and information are complete and accurate.
- The ability to follow up with others to ensure that agreements and commitments have been fulfilled.
- Understanding emerging technologies and trends in the payments space and understand how an organization must change considering internal and external trends and influences.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
This position is and onsite position reporting to daily to our offices in Calabasas, CA
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What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems.
With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support.
Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into.
Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
