QC IT Specialist

Job Title

QC IT Specialist

Job Description Summary

Responsible for IT support and technology management for the commercial Asset Services platform.

Job Description

Essential Job Duties:

• Manage and support tech fee billings across all U.S. sites, ensuring accurate charges for new offices and retentions.
• Partner with Canadian teams to work to standardize tech fee billing processes.
• Serve as primary liaison between Property Management offices, IT vendors (e.g., Unisys, Konica Minolta, Verizon), and internal teams.
• Guide property management teams in identifying IT solutions aligned with company policies.
• Foster vendor relationships based on field feedback, leading to improved services and support.
• Act as IT subject matter expert for site onboarding, offboarding, and relocation, ensuring full functionality per client and company requirements.
• Provide ongoing site support and serve as an escalation point for unresolved IT issues.
• Manage computer loaner program in partnership with ITAM, reducing downtime from equipment repairs.
• Support IT projects affecting Property Management (e.g., Meraki and phone server upgrades).
• Manage ticketing system for non-transition tasks to ensure accountability and support.
• Collaborate with field teams and IT to improve and streamline support processes.

Competencies:

• Strong Connector Skills
• Ability to develop cross functional partnerships
• Trained in Investor Services capabilities across all sub-service lines
• Visible and active (ideally at the leadership level) in key industry organizations and/or other professional organizations within the markets

IMPORTANT EDUCATION

• Bachelor’s degree in business administration, Property Management, or a related field

IMPORTANT EXPERIENCE

• Relationship driven, aggressive in pursuing new business
• Excellent interpersonal skills
• Ability to develop and maintain strong cross functional partnerships
• Client focused mindset
• Strong presentation skills

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may require occasional travel to meet with vendors, visit properties, and attend industry conferences.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operates office machinery. Must be able to travel up to 30% of the time. Travel may vary in frequency and duration.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68,000.00 - $80,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”