QC Administrative Assistant

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

1120 Quality Control

Job Summary:

This position reports directly to the department manager and is responsible for providing support to the supervisors in the department in terms of monitoring of employee activities along with any administrative duties for manager. Individual needs to function comfortably in a fast- paced work environment with the ability to meet deadlines. Individual is also required to participate in creating the IBC experience for the bank customers by providing support to the branches and bank employees.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Provides support to the Manager with terms of administrative duties to oversee departments including generating of reports
• Assist with on the job training/cross training of employees
• Manage Manager's calendar on a daily basis to ensure that all meetings and appointments are scheduled accordingly and maintained.
• Develop all operational and corporate presentations for manager.
• Provide support to the Supervisors in the department in terms of monitoring employee activities, productivity, and time clock functions.
• Ensure understanding of all departments overseen by manager to be able to assist with daily situations that arise and assist in resolving them.
• Ensure functionality of all systems in the department and report issues to manager on a daily basis.
• Assists manager with reaching out to bank attorneys in litigation cases.
• Assist manager with corporate projects including that of coordinating work efforts with project managers and committee members.
• Perform other duties as assigned.
• Assist with bank questions, identify and escalate high priority or out of ordinary situations/requests and handle them accordingly.
• Ensure supplies are ordered for the departments.

SKILLS

• Maintains concentration and has an ability to focus on detail.
• Poses good organizational and time management skills.
• Performs efficiently to meet performance standards and deadlines.
• Professional and effective English verbal and written communication skills.
• Able to adapt to change and react quickly when necessary.
• Good customer service, active listening, and critical thinking to actively look for ways to help people.

EDUCATION & KNOWLEDGE

• High School Diploma or GED equivalent
• Computer literate and have working knowledge of Microsoft Office
• Effective English verbal and written communication skills, Bilingual Spanish is a plus
• Able to work flexible hours when needed
• At least 1 year of working experience with banking or customer service experience preferred.