Overall purpose:
This is an exciting senior hybrid role supporting strategic Salesforce Health Cloud initiatives across Cigna
International Health Delivery Services (IHDS) - Transformation Office.
As part of the Cigna IH Customer, Client and Provider Experience team, the User Acceptance Testing (UAT)
Senior Analyst - Salesforce Health Cloud & Automation, reporting to the Transformation Office UAT Lead,
will combine functional UAT leadership, business engagement and quality governance with hands-on
technical contribution to test automation and AI-enabled testing.
The successful candidate will work closely with Product Owners, Business SMEs, clients, Technology, QA,
Scrum and Delivery teams to ensure that business requirements, customer journeys, integrations and
release outcomes are thoroughly validated from an end-user perspective. The role will primarily support
Salesforce Health Cloud and its connected enterprise services.
This position operates in a fast-moving Agile environment. The successful candidate must be comfortable
managing multiple concurrent priorities, working to demanding delivery timelines, maintaining a high level of
commitment and accountability, and representing the UAT team confidently and professionally in project and
governance forums.
The role will also support the automation assets from approved tools and frameworks, including Cursor with
Vista and Microsoft Copilot capabilities, while ensuring appropriate human review, traceability, security and
responsible use of AI for agile CI/CD improvement based on best practices.
Key areas of responsibility Approx
Time
Business Engagement, UAT Leadership and Stakeholder Management
• Act as the primary UAT partner for Product Owners, SMEs and Delivery teams, building strong
relationships and providing clear quality leadership throughout the delivery lifecycle.
• Lead UAT planning, test preparation, execution, defect management, release readiness
assessments and business sign-off activities.
• Represent the UAT function in Agile ceremonies, PI Planning, backlog refinement sessions,
governance forums and stakeholder meetings.
• Review and challenge business requirements, user stories and acceptance criteria to ensure
business outcomes are clear, testable and aligned with customer expectations.
• Design and execute end-to-end business-focused test scenarios covering Salesforce Health Cloud
functionality, customer journeys, business processes, integrations and downstream impacts.
• Assess the impact of new releases, platform changes and cross-team dependencies, identifying
risks and ensuring appropriate test coverage.
• Work closely with Product Owners, Business Analysts, SMEs, Developers and QA teams to
investigate issues, clarify requirements and support timely resolution of defects.
• Communicate testing progress, risks, dependencies, quality concerns and release
recommendations to both business and technology stakeholders.
• Support and mentor SMEs and business testers, ensuring testing activities are executed
consistently and evidence is captured appropriately.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
