Job Opening: QA Supervisor
Location: South Africa (Remote)
Employment Type: Full-Time
Working Hours: Monday to Friday (9 AM - 5 PM EST)
Requirements
We are seeking an experienced QA Supervisor based in South Africa to support a U.S.-based Applied Behavior Analysis (ABA) healthcare provider.
The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with strong healthcare or BPO quality assurance experience.
Key Responsibilities
- Supervise and manage the QA team.
- Conduct and oversee quality audits.
- Monitor quality scores, productivity, KPIs, and turnaround times.
- Review healthcare documentation for accuracy and compliance.
- Identify recurring errors, trends, and process gaps.
- Provide coaching, feedback, and corrective action plans.
- Prepare QA reports and communicate findings to management.
- Maintain QA scorecards, audit trackers, and quality standards.
- Support training and continuous process improvement.
- Ensure compliance with client requirements, confidentiality, and HIPAA standards.
Requirements
- 5+ years' QA, auditing, compliance, or quality control experience.
- 2+ years' supervisory/team leadership experience.
- Healthcare, medical administration, insurance, or BPO experience strongly preferred.
- Experience managing QA KPIs, audits, scorecards, and team performance.
- Strong analytical, reporting, and problem-solving skills.
- Excellent attention to detail and communication skills.
- Experience with U.S. healthcare, ABA, CentralReach, HIPAA, medical insurance, or clinical documentation is advantageous.
- Must be able to work U.S. hours from South Africa.
Ideal Candidate
An experienced QA Supervisor or QA Team Leader from a South African BPO or healthcare environment who can manage a team, maintain quality standards, identify performance gaps, and support a U.S.-based healthcare client.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Skills Required
- Bachelor's degree in Quality Assurance, Computer Science, or a related field
- At least 5 years of experience in quality assurance or software testing
- At least 2 years of experience in a supervisory role
- Strong leadership skills and experience managing a team
- Extensive knowledge of quality assurance methodologies, tools, and best practices
- Exceptional analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work collaboratively across teams and influence stakeholders
- Experience with performance metrics and reporting
What We Do
ReWorks Solutions is a premium remote staffing and outsourcing company that provides rigorously vetted, native English-speaking professionals from South Africa and the Philippines. They offer white-glove management, proactive support, and HIPAA-compliant processes to help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations, ensuring seamless integration into existing workflows while reducing overhead costs and boosting productivity for US and international clients.
