QA Supervisor Days - WI

Job Title: Quality Assurance Supervisor - Days

Department: Quality Assurance

Reports to: Quality Manager

Location: Wisconsin                    

Revised: July 29, 2026

Summary:

Under the direction of the Quality Assurance Manager, the Quality Supervisor is responsible for ensuring Quality and Food Safety measures. Ensures adherence to Good Manufacturing Practices, standard operating procedures, and specifications. Responsible for the effective utilization of QA resources and participates on management teams to provide information or direction on special projects while working cooperatively with other supervisors. Additional duties and responsibilities may be assigned by the manager.

Accountability # 1 – (50%) Quality/Food Safety:

• Understands, follows, and enforces OSHA safety policies, HACCP, BRCGS, and GMP policies.
• Enforces food safety and sanitation regulations in compliance with FSMA, to ensure that product safety and quality is maintained, understood, and properly executed site wide.
• Responsible for ensuring products meet quality specifications and food safety standards through monitoring and regular inspections.
• Responsible for addressing potential food safety hazards and communicating as needed. Work with management and quality assurance staff to resolve any quality and food safety issues.
• Responsible for promoting a food safety culture by implementing goals & achieving food quality objectives.
• Develops and improves inspection methods and recommends improvements to procedures to ensure that work is completed efficiently. Responsible for properly maintaining quality and sanitation programs.
• Assists with the review and update of Standard Operating Procedures (SOPs) and related documents as assigned.
• Verifies label accuracy during production and may correct minor label errors (e.g., date codes, lot codes, or print alignment). Escalates all label creation, format changes, customer-specific changes, or system-level issues to the Regulatory Compliance Coordinator or Quality Manager.
• Properly maintains and calibrates equipment for optimum performance. Perform tests on all equipment on a routine basis to ensure familiarity with testing protocols.
• Performs walkthroughs and foreign material audits utilizing RedZone. Conducts follow up as needed for corrective action.
• Responsible for environmental monitoring program results including pre-op testing and analysis.
• Responsible for daily records review, food safety paperwork, product release and retain storage program.
• Verifies Level 1 product holds daily, as applicable, using the RedZone hold verification form, to ensure proper identification, segregation, documentation, and compliance with internal hold procedures. Escalates discrepancies or potential risks to the Quality Manager.
• Responsible for customer corrective action reports and questionnaires as assigned.
• Supports activities related to Third Party Food Safety, Customer and/or Regulatory audits.
• Maintains Glass and Brittle Plastic registers/survey, foreign material monitoring, and micro reporting.
• Ensures validation testing for magnets, metal detectors, or other equipment as directed.
• Responsible for setting up courier for micro, nutritional, pesticide pick-ups.

Accountability # 2 – (30%) Supervisory and Training:

• Supervises and evaluates the day-to-day activities of lab technicians and sanitation employees.
• Executes supervisory responsibilities in accordance with organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Assists with key customer and third-party food safety audits and may lead areas of audits depending upon scope and complexity.
• Responsible for planning & monitoring labor efficiently including time and attendance. Coordinate with other departments as needed for training and backup support.
• Responsible for training on SOPs, Safety, Food Safety, GMP’s, CCP’s, Food Defense, Allergen Control and other training as deemed necessary.
• Train sanitation and lab tech employees; plan, assign and direct work; appraise performance; reward and administer corrective action; address issues and resolve problems.
• Basic knowledge of MVP Plant maintenance software work request system to report maintenance issues.
• Understands how to use Redzone to record and retrieve information.
• Understands how to use Netsuite to record and retrieve information.
• Acts as a problem solver and team player.

Accountability # 3 – (20%) Communication and Reporting of Data:

• Promptly inform Quality Assurance Manager of known or anticipated problems.
• Maintains confidentiality of privileged information.
• Ensures clear and timely communication to maximize quality, productivity and minimize down time.
• Assigned spreadsheets and documents are updated. 
• Ensures all QA documentation is completed, reviewed, and properly filed daily/weekly/monthly, etc.
• Responsible for ensuring products meet specification and food safety standards.
• Communication with shifts with other supervisors and managers, sending/responding to emails, reporting on new employee progress and any employee related issues that may arise. Communication across departments and shifts is very important.
• Presents technical information or procedures to employees and plays an active role on assigned teams.
• Works under the philosophy of: One cross functional operational team.

Accountability # 4 – Personal Growth:

• Exercises tact and discretion in interpersonal contacts.
• Supports the company’s core values.
• Demonstrates commitment to continued personal and professional growth and development.
• Operational discussions with management to improve efficiencies, reduce cost, and eliminate waste with a focus on the continuous improvement process.
• Biz Library requirements as assigned.

Accountability # 5 – Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee will occasionally lift and /or move 25 to 50 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to ascend and descend ladders, scaffolds, stairs, and work on top of dryers.
• Must be able to stand for up to 12 hours a shift.

Core Competencies:

1. Concern for employee satisfaction
2. Implementing policies
3. Building team environment
4. Encouraging skill development
5. Ability to learn new skills.
6. Application of new skills
7. Confidence
8. Integrity
9. Product knowledge
10. Communication