QA Specialist (1 year contract)

As the QA Specialist (1 Year Contract), you have the opportunity to be a part of the Global Operations – Quality team to support our North Asia customers.

You will enhance customer support and ensure that all documentation complies with the local regulations.

About You

We’re looking to recruit a QA Specialist on a 1-year contract reporting to the Regional QA Specialist, based in Tokyo. 

This is a varied role for an individual with a strong foundation in QA within the food industry.

About Us

Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier, continuously improving how we work, promoting a safe working environment, or making a difference in our local communities, we believe we can successfully grow our business and have a positive impact on society.

What You’ll Be Doing

The main responsibilities of the role include, but are not limited to:

Customer Support

• Customer Audit: Support customer audit coordination on a local basis, include communication with the sales manager/ customer for NDA, audit agenda, audit related details and pre-audit questionnaire and preparation.
• Customer Inquiries: Attend to and support customer inquiries, which include request for product technical quality advice, questionnaire, standard and non-standard documents/ information, document translation, etc.
• Specification Review: Perform specification review and communicate/ negotiate specification differences with customers; support QMM request as needed.
• Other customer requests: SLE, customer portal support, etc.
• Japan Periodic Testing

Regulatory Compliance

• Support product regulatory compliance request from a Japanese customer/ commercial (raise a request to the regulatory compliance committee, provide needed support to the committee for compliance check, follow up on request status)

EHSQS

• Perform, maintain and improve the EHSQS (Environmental, Health, Safety, Quality & Security) standard and requirements as set by the Company.  Participate in the company’s EHSQS program, including training, audit, etc., arranged by the company.

Others

• CI Projects as assigned
• Any other ad doc duties as required

Location

This role is assigned to our Tokyo office located at Shinbashi.

What You’ll Have

• BS degree in a related science field
• Minimum 3-5 years’ experience in QA/QC in the food industry
• Knowledge of food safety norms (GFSI:  BRC, FSSC 22000).
• Knowledge of applicable food legislation.
• Experience working in a quality and regulatory-focused job.
• Demonstrated management, customer complaint handling and audit experience.
• Demonstrated ability to proficiently use Microsoft Office basic tools (Word, Excel, PowerPoint), SharePoint and SAP QM modules.
• Able to communicate in both English & Japanese (both written & spoken)

What We Can Offer  

• Base salary + Transport Reimbursement + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

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Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.