Your Opportunity, Your Team
The QA Performance Claims Specialist supports QVC and HSN and evaluate and determine approval or rejection of product performance claims with technical expertise, while supporting stakeholder training to improve substantiation quality and accelerate review and approval.
Where You'll Work
This role is remote and job seekers must reside in one of the following states PA, NJ, DE, FL, NC, TN or VA to be considered. Relocation assistance not available for this role.
What You'll Do
Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner.
Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports.
Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided.
Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience.
Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge.
Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.
What You'll Bring
Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred.
Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65.
Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience.
Technical certification or relevant degree preferred, ideally in the physical or natural sciences
#LI-SH1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets
- Knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Proposition 65
- Background in quality or technical environments
- At least 5 years of experience applying quality standards and assessing how product claims and features affect customer experience
- Technical certification or relevant degree, ideally in physical or natural sciences
- Beauty industry background
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
