Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
Summary:
The Manager of Investigations and Complaints is an integral member of the site Quality Organization that helps to catalyze a culture of quality and customer centric to enable excellence in quality performance, Right First Time, On time Delivery, and customer experience across Commercial and Pharmaceutical Development Services (PDS) businesses.
Essential Functions:
Ensures Customers and Patheon are operating in compliance of site and global SOP’s.
Provides oversight to Investigations and Complaints teams to ensure GMP compliance and OTD
Maintains Quality programs to ensure timely completion and quality of investigations and implementation of CAPA supporting Cincinnati Quality Metrics.
Responsible for site deviation trending and reporting per corporate compliance
Ensures Quality escalation and investigation processes are followed and improve processes as the need arises
Leads Quality related continuous improvement initiatives
Reviews and approved GMP documents including investigations, protocols, reports, and other documents which may require a quality signatory.
Supports regulatory inspections and customer audits
Support Cross-Functional Teams in quality owned results and customer concerns.
Ensures that products released to market meet quality, safety, and efficacy through the oversight of the batch disposition team.
Establishes meaningful metrics to manage performance and propose improvement solutions when required for Quality Project Leads (Increase CAS Score) and Investigations/Complaints (Decrease Cycle Times)
Coaches and develops QA staff to ensure a high-performance team
Education:
Bachelor of Science (B.Sc.) or equivalent managerial and quality related experience will be taken into consideration.
Experience:
Minimum 5 years of Quality Assurance experience within the pharmaceutical industry.
Minimum 2 years previous supervisory experience, with production experience considered an asset.
Knowledge, Skills and Abilities:
Outstanding Good Manufacturing Practices and United States Food & Drug Administration (FDA) compliance knowledge.
Ability to drive functional, technical and operational excellence.
Ability to encourage and cultivate collaboration, transparency and team efficiency.
Ability to think strategically with the ability to direct the resolution of technical problems using innovative ways.
Excellent interpersonal and communication skills (both oral and written).
Possesses highly developed quality, regulatory and production mentality
Capable of setting clear priorities, coordinating work, and making quality decisions in a fast-paced business setting.
Proven computer proficiency with Microsoft Office programs.
Proficiency with the English Language.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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