QA / Management Analyst – State Agency – $25/hr W2 – Phoenix, Mostly Remote – 1 Year
SunSoftOnline is hiring an eServices Management Analyst for an Arizona state agency's Taxpayer Services division.
Requirements before applying: Phoenix metro residency with your city on your resume · U.S. citizen or green card holder, no sponsorship · W2 only, no C2C.
REQUIRED:
- 1-2 years of management analysis experience
- XML (Altova XMLSpy)
- Quality Assurance testing
- SQL, MS SQL Server Management Studio
- Analysis of technology and information systems
- Strong analytical skills: collecting relevant data, organizing and synthesizing it into fundamental issues, identifying probable causes, and developing options and solutions
Preferred: one or more years in tax-related service or administration · bachelor's degree in business, computer information systems, or a related field · Azure DevOps.
The work:
Analysis and quality assurance testing. Conducting analysis and QA testing of eServices programs, services, policies, procedures, and processes to identify and eliminate non-value-added steps. Planning and conducting analyses of problems or improvement opportunities. Defining needs by conferring with agency staff and outside entities. Developing and conducting surveys, compiling information, documenting and analyzing findings, and preparing comprehensive reports with recommendations. Presenting recommendations to management and coordinating implementation. Developing and conducting QA test plans.
Technical support. Building QA testing plans, conducting testing and analysis of systems, and providing helpdesk services to internal customers, troubleshooting concerns and providing consultation.
Compliance and continuous improvement. Staying current on laws, regulations, policies, and best practices related to taxation through research, industry membership, and continuing education. Applying lean principles within the Arizona Management System. Contributing to unit policies, procedures, and operational manuals. Completing periodic metrics, projects, and reports.
The facts: $25/hr W2 · primarily remote with occasional in-office days at 1600 W Monroe, Phoenix · Monday-Friday, 8 AM-5 PM · starts October 13, 2026, runs one year · in-person interview in Phoenix within a week of the close · HireRight background check and drug screening.
Closes Thursday, September 24 at 3 PM.
Skills Required
- 1-2 years of management analysis experience
- XML experience, including Altova XMLSpy
- Quality assurance testing experience
- SQL experience, including Microsoft SQL Server Management Studio
- Analysis of technology and information systems
- Strong analytical skills involving data collection, synthesis, root-cause identification, and solution development
- At least one year of tax-related service or administration experience
- Bachelor's degree in business, computer information systems, or a related field
- Azure DevOps experience
- Phoenix metro residency with city listed on resume
- U.S. citizenship or green card holder status
- W2 employment; no C2C
What We Do
SunSoft Online is a US-operated IT consulting and technology services company that has been delivering solutions since 2006. The firm specializes in IT consulting, project delivery, and workforce support, focusing on placing highly qualified IT professionals—such as security engineers and product managers—with Arizona state agencies, government clients, and enterprise organizations across the United States.
