QA Lead

Job Description: QA Lead

Location: Pune

Company Overview:

Founded over 15 years ago, we are a trusted messaging leader for businesses worldwide.
We serve customers across industries, including contact centers, financial services, higher education, retail, staffing, and wellness.

Our commitment: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”

Learn more: www.sms-magic.com
Watch our company overview: YouTube

About the Role:

We are seeking a QA Lead to drive our quality assurance processes and ensure the highest standards for our products. This role will be responsible for defining test strategies, implementing automation frameworks, leading a team of QA engineers, and collaborating closely with cross-functional teams to enhance software quality and user experience. The ideal candidate will have a strong background in testing methodologies, automation, and CI/CD implementation.

Roles and Responsibilities:Test Strategy & Planning

• Define and implement QA strategies, test plans, and test cases.
• Identify key test scenarios based on functional and non-functional requirements.
• Establish test automation frameworks and tools where applicable.

Leadership & Team Management

• Lead, mentor, and guide a team of QA engineers.
• Assign tasks, monitor progress, and ensure timely project delivery.
• Conduct regular QA training sessions and knowledge-sharing activities.

Testing Execution & Defect Management

• Perform functional, regression, integration, performance, and security testing.
• Collaborate with developers to identify, log, and track defects to resolution.
• Ensure proper documentation of test cases, test scripts, and test reports.
• Work closely with development teams for efficient bug resolution.

Process Improvement & Automation

• Drive test automation efforts to improve efficiency and reduce manual effort.
• Implement CI/CD pipelines for continuous testing and delivery.
• Optimize QA processes and ensure compliance with industry standards.

Collaboration & Stakeholder Communication

• Work closely with product managers, developers, customer success, and business teams to understand requirements.
• Provide regular QA status updates and risk assessments.
• Advocate for best QA practices across the organization.

Qualifications and Skills:Technical Skills:

• Testing Methodologies: Agile, Scrum, Waterfall
• Tools: Selenium, JIRA, Postman, JMeter
• Automation: Hands-on experience in test automation (Selenium, Cypress, or similar)
• Programming Languages: Java, Python, JavaScript (for automation scripts)
• CI/CD: Experience with Jenkins, Git, Docker
• API Testing: REST/SOAP API testing using Postman or similar tools
• Performance Testing: Load testing using JMeter or similar tools

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent leadership and team management skills
• Effective communication and collaboration
• Ability to work in a fast-paced, agile environment

Key Result Areas:

• Successful implementation of QA automation and process improvements
• Reduction in defect leakage and increased test coverage
• Improved product quality and user experience
• Effective team leadership and collaboration across departments

Why Join Us?

• Be part of a company that drives innovation in business messaging.
• Lead and shape QA processes in a fast-paced, agile environment.
• Work with a collaborative team dedicated to building high-quality software.
• Opportunity to contribute to product excellence and customer satisfaction.