QA Lead

In this role, you can expect to:

Team Management and Direction:
• Provide clear direction, priorities, and guidance to their reports. 
• Support and mentor individual team members to foster their career development and growth.
• Foster a safe, respectful and collaborative working environment for all members. 
• Effectively manage their corresponding team’s performance and ownership.
Task Coordination and Prioritization:
• Collaborate with Production and QA Team Lead to determine task priorities for each release. 
• Coordinate with team members to establish a Test Plan/Schedule for the project, ensuring effective coordination and updates for each area.
Testing and Defect Reporting:
• Take responsibility for the successful testing and reporting of defects for the assigned area.
• Ensure thorough testing coverage and adherence to quality standards.
• Work Closely with Outsource Vendor(s) to help execute our Test Plan and Strategy.
Resource Allocation and Staffing:
• Ensure their team members’ area coverage and capacity is planned out according to priorities provided by the production team and QA Team Lead.
• Optimize resource allocation to maximize efficiency and effectiveness in testing activities.
• Provide feedback and recommendations for internal and external testing coverage to the QA Team Lead.
Communication and Reporting:
• Communicate status and progress at regular intervals to a variety of audiences in various formats, such as team meetings, reports, or presentations.
• Provide timely updates to stakeholders on the QA team's activities, milestones, and risks.
Risk Management:
• Effectively manage risks related to testing, identifying potential issues and implementing mitigation strategies.
• Monitor and address any quality-related risks throughout the project lifecycle.
• Work with the Team Lead in documenting Live Issue Analysis investigation results.
Career Development:
• Take responsibility for the career development of their individual team members, providing guidance, feedback, and opportunities for growth.
• Support and encourage continuous learning and improvement within the team.
Quality Advocacy:
• Promote a "quality first" approach to decision-making, emphasizing the importance of delivering a high-quality gaming product.
• Advocate for quality standards and best practices within the team and across the organization.
KPI Management:
• Be accountable for the area team’s performance.
• Drive the assigned area to hit Key Performance Indicator (KPI) targets, such as defect closure rate, test coverage, or release stability.
• Monitor and analyze relevant metrics to ensure project success and drive continuous improvement.
Coaching and Mentoring Team members:
• Direct and mentor their Reports on best practices.
• Share knowledge and experience with team members.

To be successful in this role, your background includes:

• High school diploma.
• Extensive experience in testing Triple A  games throughout the entire dev cycle. 
• 7+ years of Triple A Game testing experience; preferably  5+ years of experience testing Live Services games.
• Experience in leading and managing  internal and external QA teams.
• Strong tech capabilities and experience with JIRA, Confluence and Test Script Managing, and other QA-related software and testing tools. 
• Strong aptitude to learn new tools, tech and processes.
• Familiarity with variety of device types/testing platforms and build processes.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!