The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
- Responsible for conducting interviews with all parties involved in the incident.
- Completes written investigation reports as per established protocol.
- Must be able to review and analyze various reports to be used in investigations.
- Gathers and submits evidence.
- May be called upon to participate in arbitration or court hearings based on investigations.
- Responsible for reviewing external investigations.
- Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
- Responsible for participating in audit reviews in the various facilities.
- Participate on the various incident review committees.
- Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
- Review all preliminary investigations and follow up on missing pertinent information.
- Bachelor’s Degree required, Master’s Degree preferred.
- Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
- Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
- Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
- Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
- Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [email protected].
ID2026-19025 Work LocationIn PersonSkills Required
- Bachelor's degree
- Master's degree
- At least 1 year of experience as an investigator or quality assurance staff member within a human services organization
- Self-starter and problem-solving abilities
- Highly organized and detail-oriented, with ability to manage multiple deadlines and anticipate needs
- Effective interpersonal and written communication skills
- Ability to work successfully with diverse staff and in a team environment
- Customer service focus when interacting with diverse client populations
- At least 1 year of experience using Microsoft Word, Excel, and Outlook at an intermediate level
- Flexibility to work after regular office hours and on weekends for special projects
What We Do
Services for the UnderServed (S:US) is a New York nonprofit human-services organization serving people with disabilities, people in poverty, and people facing homelessness. It creates pathways to rich and productive lives through housing, employment, skills-building, treatment, rehabilitation and recovery services. S:US works with tens of thousands of individuals and their families across New York City and Long Island each year.
