The Role
Tests and validates Bazaarvoice client implementations by following QA procedures, troubleshooting technical setup issues, assessing client implementation quality, and recommending improvements. The role requires strong knowledge of JavaScript, HTML, and CSS, attention to detail, analytical thinking, client focus, effective communication, and the ability to manage workload independently in a fast-paced SaaS environment.
Summary Generated by Built In
As Implementation QA Analyst for Bazaarvoice you will be part of a team responsible for ensuring the quality of our client’s implementation. In this role, you will follow testing steps to ensure the initial technical setup of a Bazaarvoice client is sound.
What You'll Do
- To be a successful Implementation QA Analyst at Bazaarvoice, your first priority will be our client’s success. We take pride in the excellence we provide to every customer. We multi-task well, communicate directly, and lead by example.
- You will need to understand the inner-workings of the Bazaarvoice products and the nuances that can impact our client’s technical health and overall satisfaction. You should be able to look at problems at a high level, but must also be very detail-oriented in order to troubleshoot problems in specific detail.
- Last but not least – you’ll be a self-starter who can own, control and prioritize your own work load. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!
Who You Are
- Experience working with JavaScript, HTML, and CSS
- Strong analytical and critical thinking skills with the ability to make recommendations based on results of assessments
- Experience working with business partners to maintain usable data and reports
- Ability to work under pressure and deliver
- Exemplary communication skills
- Proven track record with proactively identifying areas of improvement and effective solutions
- Passion, energy and a strong, collaborative work ethic
- Proven ability to ramp-up quickly and be a self-starter
- Passion for high quality solutions. You care about quality from the start so that our clients don’t have to revisit their code once it’s in production.
- A true hunger for knowledge and desire to grow as a technologist
- BA/BBA/BS or equivalent education
NIce to Have
- Experience working in a high volume queue
- Experience working in the SaaS industry
- Experience developing and/or executing technical requirements for software development or SAAS implementations
- Experience writing and/or maintaining documentation
- Understanding and knowledge of quality assurance processes and methods
- Experience providing quality assurance services
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Skills Required
- Experience working with JavaScript, HTML, and CSS
- Strong analytical and critical thinking skills
- Ability to make recommendations based on assessment results
- Experience working with business partners to maintain usable data and reports
- Ability to work under pressure and deliver results
- Excellent communication skills
- Proven ability to identify improvement areas and develop effective solutions
- Collaborative work ethic and ability to work independently
- Ability to ramp up quickly and self-start
- Commitment to delivering high-quality solutions
- Bachelor's degree in BA, BBA, BS, or equivalent education
- Experience working in a high-volume queue
- Experience working in the SaaS industry
- Experience developing or executing technical requirements for software development or SaaS implementations
- Experience writing or maintaining documentation
- Knowledge of quality assurance processes and methods
- Experience providing quality assurance services
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
