Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
- Support the QA group as a part of the Engineering organization.
- Review product requirements, specifications and technical design documents for an early flow and functionality flaw discovery.
- Execute regression and functional tests of our products with keeping quality in mind.
- Write and maintain product flow and feature documentation.
- Investigate the causes of non-conforming software and train users to implement solutions
- Support the QA team by participating in testing and verification of releases to production.
- Create and execute test plans and test cases, creating appropriate reports on results and delivering to appropriate departments.
- Collaborate with the engineers to ensure the software releases are bug-free, meet or exceed performance criteria and check all business goals.
- Effectively document testing phases, identifying and recording defects, bugs, errors, and other associated issues.
- Assist the team in troubleshooting issues that may arise during the testing phase, offering appropriate recommendations and implementations.
- Work with a support team to evaluate complex customer problems, identify root causes and derive resolutions.
- Track & improve QA metrics, like Stage & Production number of bugs, impact and more.
- Collaborate with the Director of QA for creating a high cadence, consistent, concise reporting flow
Who You Are:
- Strong background in Software Engineering and QA techniques, process and practices.
- Deep understanding of Agile QA methodologies and deliverables.
- Experience with testing large, complex client facing web applications and debugging, diagnosing, profiling, and troubleshooting complex issues using various debugging tools
- Hands-on experience with testing API. Experience with API testing tools such as Postman, Jmeter, SoapUI or similar.
- Experience with load and performance testing
- Experience with application management tools and log management tools Experience in writing test plans, test cases and test reports.
- Experience with MySQL
- Experience with UI and API test automation (CypressIO, Postman preferable)
- Atlassian Jira, Confluence, ServiceDesk, TestRail.
- Exceptional attention to detail and ability to identify, isolate and document defects
- Excellent analytical and problem-solving skills
- Must be detail-oriented and possess strong organizational, written, and verbal skills
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
Top Skills
What We Do
Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. We couple the power of our advanced cloud-based dialer with the human touch of a dedicated product expert to drive customer success. Convoso is continuously developing solutions that help maximize the profitability of outbound call centers while supporting compliance.
Why Work With Us
We're a passionate team committed to growth and problem-solving. Our dynamic expansion demands that we find more talented individuals to join our successful company. Convoso's leadership is dedicated to the development of each employee, and maintaining a collaborative, positive culture. If you want challenge and a place to grow, consider Convoso.
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