About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description- Design, develop, and execute comprehensive test plans, test cases, and test scripts (manual and automated).
- Perform functional, regression, integration, performance, and exploratory testing across web, mobile, and API layers.
- Validate configurations across ServiceNow modules such as: ITSM, ITOM, CSM
- Build and maintain automated test frameworks using ServiceNow ATF
- Collaborate with developers during sprint cycles to review requirements, identify gaps, and raise defects early.
- Log, track, and manage defects through the full lifecycle using Jira or equivalent tools.
- Participate in CI/CD pipeline integration — triggering automated tests on code commits and deployments.
- Ensure data integrity, security, and compliance during testing
- Conduct API testing using Postman, REST Assured, or similar tools.
- Contribute to QA process improvement initiatives and maintain testing documentation.
Mentor junior QA team members and conduct peer reviews of test cases.
Qualifications- 3+ years of QA/testing experience across functional and automation testing.
- Strong understanding of the ServiceNow platform and its architecture
- Hands-on experience with ServiceNow testing (manual + automation)
- Experience with ATF (Automated Test Framework)
- Knowledge of JavaScript (for scripting in ServiceNow)
- Experience in API testing tools (Postman, REST Assured, etc.)
- Familiarity with Agile/Scrum methodologies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Solid understanding of SDLC, STLC, and Agile/Scrum methodologies.
- Hands-on experience with defect management tools (Jira, Azure DevOps, or similar).
- Strong analytical thinking and attention to detail with a quality-first mindset.
- ServiceNow CSA certification
- Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 3+ years of QA/testing experience across functional and automation testing
- Strong understanding of the ServiceNow platform and its architecture
- Hands-on experience with ServiceNow testing (manual and automation)
- Experience with ATF (Automated Test Framework)
- Knowledge of JavaScript
- Experience in API testing tools (Postman, REST Assured, etc.)
- Familiarity with Agile/Scrum methodologies and SDLC/STLC
- Experience with defect management tools (Jira, Azure DevOps, or similar)
- ServiceNow CSA certification
- Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
- Strong analytical, problem-solving, and communication skills
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
-
Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
-
Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
-
Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
