QA Engineer / Test Automation

• Client: Global automotive manufacturer — customer care and engineering technology programme
• Engagement: Full-time
• Start date: First half of September 2026
• Duration: Up to 3 years
• Model: Nearshore delivery from Lisbon, with on-site onboarding in the Netherlands (1–2 weeks)
• Office presence: Minimum 3 days per week on-site in Lisbon
• Travel: Initial onboarding in the Netherlands. Occasional travel may be required throughout the assignment, and colleagues from the client organisation will also regularly visit the Lisbon team.
• Level: Medior / Senior

The client operates a global customer service technology ecosystem spanning three key platforms: Salesforce CRM and case management, a distributed Azure and .NET application landscape, and a Genesys Cloud contact centre environment.

The QA Engineer / Test Automation Specialist is responsible for ensuring quality across this entire landscape. This role goes beyond application-level testing and focuses on validating end-to-end customer journeys, ensuring seamless integration between systems, and building sustainable automated test coverage that identifies issues before they reach production.

Responsabilities:

• Build and maintain Genesys Cloud flows using Architect, including inbound, outbound, in-queue and digital flows.
• Configure and evolve routing functionalities, including queues, skills, evaluation methods and priority handling.
• Implement IVR logic and self-service journeys across voice and digital channels.
• Configure digital channels, including chat, email and messaging, in line with the global platform standard.
• Build integrations between Genesys Cloud and the surrounding application landscape using the Genesys Cloud Platform API.
• Implement data actions and custom integrations with CRM and enterprise services.
• Develop automation, scripting and client-side extensions where required by the platform.
• Collaborate with the Salesforce and Azure teams on integration paths between the different environments. 
• Test flows and integrations before release, including regression testing of existing customer journeys.
• Support reporting and analytics configuration.
• Support incident resolution and platform improvements across a live, multi-market contact centre.
• Collaborate with business stakeholders and operational teams to define how the platform should behave

Technical skills:

• Proven hands-on experience developing and configuring Genesys Cloud CX.
• Practical experience with Genesys Architect flows, including inbound, in-queue and digital flows.
• Working knowledge of routing configuration, including queues, skills, priorities and evaluation methods.
• Experience with the Genesys Cloud Platform API and the development of integrations.
• Experience in IVR, routing and customer journey design and implementation.
• Solid understanding of contact centre processes.
• Scripting or development capabilities using JavaScript or an equivalent technology, sufficient to build data actions and custom extensions.
• Experience working in a multi-market or multi-country contact centre environment. 
• Genesys Cloud certification, such as CX Developer or a Professional-level equivalent, is an asset.
• Experience integrating Genesys Cloud with Salesforce Service Cloud is an asset.
• Exposure to Azure-based middleware and integration patterns is an asset.
• Experience with conversational AI, reporting and analytics, or workforce engagement management is an asset.

Profile :

• Bachelor’s or Master’s degree in IT, Business Management, or a related field.
• Minimum 4 years of experience in contact centre platform development, including at least 2 years of hands-on experience with Genesys Cloud.
• Ability to analyze complex issues and develop effective solutions.
• Proactive working approach, with the ability to independently seek information and respectfully challenge stakeholders. 
• Good communication and interpersonal skills.
• Fluency in English is required, 

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working with cutting-edge technologies in an entrepreneurial spirit
• The opportunity to develop your skills through tailor-made training programmes aligned with your ambitions
• A friendly and collaborative working environment

If you wish to join a dynamic organisation on a human scale while working with the latest technologies, don't wait any longer and join Cronos!