QA Chapter Lead

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

The QA Lead is responsible for defining, implementing, and overseeing quality assurance strategies to ensure the delivery of high-quality software products for the group. This role bridges technical QA execution and leadership, guiding QA engineers while collaborating closely with development, product, and DevOps teams to embed quality throughout the software development lifecycle

As a QA Lead for the platform group, you will lead a critical function focused on both the technical infrastructure and the human element of Quality Assurance. Your responsibilities will include:

1. Quality Strategy & Process
• Define, track, and report on key quality metrics (e.g., defect rates, test coverage, automation stability) to drive continuous improvement.
• Define and maintain QA standards, methodologies, and best practices
• Establish test strategies for functional, regression, integration, performance, and security testing
• Ensure quality gates are integrated into CI/CD pipelines
• Drive continuous improvement of QA processes and tools
  
2. Leadership & Team Management
• Lead, mentor, and support QA engineers (manual and automation), fostering their professional growth and skill development.
• Plan QA resource allocation and testing schedules
• Develop onboarding materials and host internal training sessions to ensure team members have the knowledge and skills to succeed.
• Conduct reviews, provide feedback, and support skill development
• Promote a culture of quality ownership across teams within the group
  
3. Test Planning & Execution
• Own test plans, test cases, and test data strategy
• Oversee test execution and defect management lifecycle
• Ensure adequate test coverage and risk-based testing
• Validate acceptance criteria and release readiness
• Ensuring coverage for smoke testing post release.
  
4. Automation & Tooling
• Drive test automation strategy and framework selection
• Ensure effective use of automation tools and test management systems
• Collaborate with DevOps on CI/CD integration
• Monitor test execution metrics and reporting
• Stay up-to-date with the latest industry trends and advancements in test automation.
• Explore and implement AI/ML-driven testing techniques to enhance test coverage and efficiency.
  
5. Stakeholder Collaboration
• Partner with Product Managers to clarify requirements and acceptance criteria
• Work closely with Engineering Leads to resolve quality risks
• Communicate quality status, risks, and metrics to stakeholders
• Support release planning and go/no-go decisions
• Partner with QA platform & enablement to evaluate & implement next gen tools & technologies for the QA function.

Required Qualifications

1. 5+ years of experience in Quality Assurance and/or Software Development Engineering in Test (SDET) roles, with a strong background in test automation and platform development.
2. Leadership experience, ideally leading QA teams for more than a year.
3. Deep expertise in various testing methodologies, tools, and frameworks (e.g., Selenium, Playwright, TestRail, CI/CD integration, API testing).
4. Excellent communication, interpersonal, and collaboration skills, with the ability to influence and align stakeholders across different teams.
5. A proactive and innovative mindset, always seeking ways to improve quality, efficiency, and developer experience.

Preferred Qualifications

1. Experience leading test framework migrations. 
2. Familiarity with OWASP guidelines and security testing tools preferred.

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.