Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The QA Engineer (or Senior QA Engineer) will work under the oversight of the Head of Engineering and Lead QA and assist with all the QA responsibilities below:
Perform manual and functional testing of web-based, AI-driven, and voice/chatbot platforms.
Validate workflows, conversational flows, UI behavior, and multilingual responses (English & Spanish).
Create and execute test cases based on product requirements and user stories.
Conduct API testing using tools such as Postman or RestAssured.
Execute performance and load testing using JMeter or similar tools.
Analyze and report test results, bugs, and quality metrics to drive improvements.
Maintain regression test suites to ensure consistent performance across releases.
Support UAT and production verification activities.
Stay updated with emerging QA methodologies, automation trends, and AI/ML testing practices.
Qualifications:
Bachelor’s degree in computer science, engineering or equivalent preferred.
Fluent in English and Spanish (spoken and written) – essential for validating language-specific flows.
At least 3+ years of QA experience, with a balance of manual and automated testing expertise
Proficiency in automation frameworks such as Selenium, Cypress, TestNG, or similar.
Experience testing platforms built from scratch, with an understanding of the SDLC and agile delivery models.
Experience with API testing tools (Postman/RestAssured) and performance testing tools (JMeter/LoadRunner).
Solid understanding of CI/CD pipelines and experience with tools like Jenkins, GitLab, or similar.
Familiarity with AI/ML models and data-driven testing approaches is a plus.
Selenium/Appium, JMeter, Postman/RestAssured, Jenkins, Python/Java
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
