Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers.
Quality Assurance team is responsible to assure and measure quality of issued, processed, and refunded TFFs. To ensure this, QA Associate with the below mentioned activities is proactively raising awareness, coming up with improvement ideas and providing visibility of issues. Also contributing on corrective actions agreed trough teams in Bratislava or in cooperation with Global Blue local subsidiaries.
Main duties and responsibilities
Ensure the main responsibilities listed above are handled in a professional and structured way, including:
1. Gathering feedback about incorrectly issued forms. Investigate the root of the issue and ensure corrective actions.
2. Report and analyse mistakes done at Processing Department. Discuss and suggest corrective actions.
3. Create valuable reports on incorrectly refunded forms and undertake actions to minimize loss (if possible) by:
a. debiting the refund offices for their mistakes
b. directing incorrectly refunded TFFs to appropriate destination for recovery purposes
4. Ensuring the correct reporting and proactive communication of the above is done.
5. Supporting the team and set up priorities
Duties and responsibilities can be changed after arrangement
Reporting and collaboration
Reporting to Quality Assurance Manager
Very close cooperation with Processing Department and Refund Managers
Close cooperation with Sales Managers and IT Department
Close cooperation with Accounting Department
Ad hoc contact with Customer Service Department and other, as needed
Key competencies
Analytical thinking
Good knowledge of MS office
Communication skills
Team work experience is advantage
Education and qualifications
Language knowledge: English – fluent (Upper-Intermediate)
Secondary education with graduation
Knowledge of MS office (mainly Excel, Outlook)
Analytical thinking and proactive approach towards business goals
Attention to details
Experience
At least 1 year experience with above mentioned activities, preferably in transaction related business
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
