QA Analyst

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

We are looking for a Mid/Senior QA Analyst with strong experience in software testing, ideally in complex or distributed systems.
You don’t need to be a telephony or SIP expert — what matters most is a solid QA background, structured testing approach, and a willingness to learn about voice platforms (UCaaS/CCaaS).

KEY RESPONSIBILITIES

• Design, execute, and maintain manual test cases for voice platform features.
• Perform integration, regression, performance, and interoperability testing across distributed systems.
• Collaborate with development and operations teams to reproduce, analyze, and resolve issues.
• Contribute to test planning, documentation, and reporting.
• Support continuous improvement of QA processes and practices.
• Learn and apply telephony/voice testing practices (training and mentoring will be provided).

QUALIFICATIONS

• 3+ years of experience in QA (manual testing, test design, execution).
• Strong understanding of QA methodologies, risk-based testing, and defect reporting.
• Experience testing complex platforms or distributed systems.
• Familiarity with tools like JIRA, test case management systems, CI/CD pipelines.
• Ability to work with Linux systems at a basic level for analysis and troubleshooting.
• Strong analytical, communication, and collaboration skills.

• Experience with test automation (frameworks or scripting).
• Knowledge of telephony concepts (SIP, RTP, codecs, call flows, IVR, etc.).
• Experience with voice testing tools (e.g., SIPp, SIP Front, PJSIP, Wireshark).
• Experience in configuring or operating UCaaS/CCaaS platforms.
• Knowledge of Ansible for automation of environments.
• Scripting skills (Python, Bash, etc.) for testing or log parsing.
• Familiarity with integration protocols for contact centers (REST APIs, Webhooks, etc.).

WHY BRODVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.