QA Analyst

RAPP Detroit is looking for a QA Analyst to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The QA analyst carries out quality assurance efforts for a variety of marketing deliverables, including emails, websites, landing pages and display ads. In particular, RAPP develops a large volume of marketing emails for our clients.

This person works closely with QA team members, developers, project managers and other stakeholders to develop and execute thorough testing approaches to ensure digital deliverables render and function correctly across the most prominent desktop and mobile platforms. This person may also proofread creative outputs.

Produces great work in a fast-paced environment, often with short turnaround times — and helps other QA team members do the same. Thrives within a collaborative team but is also able to handle tasks on his/her own. Clear and thorough written and verbal communication is paramount.

YOUR RESPONSIBILITIES:

• Execute QA solutions for a variety of types of projects, utilizing general best practices and client-specific expertise.
• Test digital projects across multiple browsers, operating systems, email clients and mobile devices to ensure proper rendering, functionality and adherence to project specs, including accessibility compliance.
• Write test plans and test cases, working with project stakeholders to ensure the integrity of the testing approach.
• Review and provide feedback on digital project reference materials, including UX/wireframes, URL matrices and creative documents. If needed, proofread and edit creative outputs (layouts, copy decks, etc.) for grammar, spelling, punctuation, clarity, accuracy, and adherence to brand and other style guidelines.
• Clearly and concisely document change requests in a bug-tracking system (such as Workfront) and/or a live spreadsheet. Prioritize change requests based on project needs.
• Mitigate project risk through discussion with developers and other stakeholders.
• Work on multiple projects and tasks as requested by project management. Proactively support needs to complete and release client deliverables.
• Complete daily statuses to keep the project team updated on progress.

Success Criteria:

• Implementation and execution of tests and other QA measures that lead to error-free deliverables.
• Track record of effective QA solutions and proactive thinking that lead to better work, greater efficiency and increased client satisfaction.

REQUIREMENTS:

• Bachelor's degree in marketing, information technology, English, journalism, computer science, communications or related field.
• 2+ years of QA testing experience at a marketing agency or other relevant business.
• Experience testing marketing emails for content, functionality and rendering a plus.
• Proofreading/copy editing experience a plus.
• Experience gathering and analyzing business requirements.
• Proficiency in key hardware and software, including iOS and Android mobile and tablet devices, Mac and Windows desktop platforms, MS Office, Adobe Campaign Classic, Adobe Journey Optimizer, Workfront and content management systems.
• Expertise with reviewing HTML and inline CSS code; web dev experience a plus.
• Experience with scripting/automation (e.g., Selenium) a plus.
• Excellent listening, oral and written communication skills.
• Analytical mindset, time-management and problem-solving skills, and the ability to see both the big picture and details of a project.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $60,000 - $70,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.