Be part of the team protecting the experiences our customers love
Luxury Escapes is a fast-growing travel platform with more than 8 million members. Recently winning the award for Most Outstanding Employee Engagement and Recruitment Program at the National Travel Industry Awards!
Working at Luxury Escapes
Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community.
Our award winning employee experience is king here having been recognised as "One of the Best Places to Work" by the AFR with weekly events, monthly recognition programs and significant professional development opportunities.
We do what we can to make you look forward to waking up every day!
Our Sydney office is located on Kent Street, just a short stroll from Wynyard station and surrounded by great cafés in Barangaroo.
Luxury Escapes is an in-person company. We collaborate face-to-face in our Sydney office, 5 days a week, because we believe the best ideas happen when we’re together.
Job DescriptionAs a Quality Assurance Analyst, you’ll ensure our customers enjoy a frictionless digital journey, whether they’re discovering their next getaway or booking a once-in-a-lifetime trip.
You’ll work across our website and mobile apps, testing features end-to-end, identifying usability issues, and ensuring everything we ship meets the high bar our customers expect.
You’ll collaborate with engineers, designers, and product managers, turning your insights into tangible improvements that elevate customer experience and drive trust in our platform.
You instinctively notice when something feels “off” - confusing journeys, rough edges, or trust-breaking moments - and you enjoy working with others to make digital experiences seamless.
What You’ll Do
- Test new and existing features across web and mobile platforms
- Identify, reproduce, and clearly document bugs or usability gaps
- Collaborate with Product, Engineering, and Design teams throughout development and release cycles
- Monitor production feedback to catch experience issues early
- Contribute to test plans, exploratory testing, and regression testing
- Advocate for quality and customer experience in every stage of product development
Must-Have
- Degree in a STEM-related field (Information Systems, IT, Computer Science) OR equivalent QA, UAT, or Product Operations experience
- Strong attention to detail, you spot what others miss
- A “customer-first” mindset and ability to think like a user
- Clear communication skills across technical and non-technical teams
Nice-to-Have
- Experience with SQL (writing and running queries)
- Familiarity with testing tools or automation environments
- Analytical problem-solver with a hands-on, proactive approach
- Previous experience in travel, e-commerce, or hospitality
- Passion for delivering exceptional digital experiences
What's in it for you?
We consider our people one of our most important assets, and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to:
- Excellent Remuneration package
- 20% discount on Luxury Holidays
- Breakfast and lunch are provided 5-days a week
- Health and Well-being programs
- Annual Hackathons!
- 1/2 day birthday bonus leave
- A super collaborative team that enjoys creating great platforms
HOW TO APPLY:
To be considered for this role, you will need to apply to this job ad, you will also need to record a video (details below) and send to [email protected] only.
Please give viewing permission to:
[email protected], and;
In the video, we’d like you to identify three (3) real customer experience issues or bugs on the Luxury Escapes platform.
For each issue, please include:
- A short screen recording (maximum 1 minute per issue, with a total video length of no more than 3 minutes)
- A brief explanation of the expected or improved behaviour
- A short note on how you found the issue and why it matters (for example, how it impacts the user experience or conversion)
This task helps us understand how you think, your attention to detail, and your passion for delivering great customer experiences.
Applications without a video will not be considered unfortunately.
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Skills Required
- Degree in a STEM-related field such as Information Systems, IT, or Computer Science, or equivalent QA, UAT, or Product Operations experience
- Strong attention to detail
- Customer-first mindset and ability to think like a user
- Clear communication skills across technical and non-technical teams
- Experience writing and running SQL queries
- Familiarity with testing tools or automation environments
- Analytical problem-solving and a hands-on, proactive approach
- Previous experience in travel, e-commerce, or hospitality
- Passion for delivering exceptional digital experiences
What We Do
Luxury Escapes is one of the world's fastest-growing travel companies, offering a curated selection of handpicked luxury travel packages, including hotels, resorts, cruises, and tours. With over 9 million global members, the company focuses on providing exclusive, handpicked luxury escapes and high-end travel experiences at insider prices, curated and made available through their global platform.
