QA Analyst (ZEN0009)

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: QA Analyst
Location: Makati | Hybrid - 1x a week onsite 

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

The QA Analyst plays a key role in ensuring the quality, reliability, and confidence of our software products. Working closely with Developers, Product, and the Senior Technical Business Analyst, this role helps validate requirements, surface issues early, and support smooth, predictable releases.

This role is well-suited to an intermediate-level QA who enjoys being hands-on, learning the system deeply, and contributing across the delivery lifecycle — not just at the end.

The QA Analyst contributes through thoughtful test design, hands-on testing (primarily manual), release readiness support, and continuous improvement of QA practices and coverage.

DUTIES AND RESPONSIBILITIES

• Review product requirements, user stories, and acceptance criteria to ensure they are clear, testable, and complete
• Create and maintain practical test plans, test cases, and scenarios for functional, regression, integration, and user acceptance testing
• Execute manual testing across web applications and clearly document outcomes
• Identify, log, and track defects with clear reproduction steps, evidence, and appropriate severity
• Work closely with Developers to validate fixes, re-test changes, and prevent regressions
• Support regression testing and release readiness checks prior to deployments
• Contribute to test automation efforts where applicable (experience helpful but not mandatory)
• Perform basic non-functional testing such as usability, accessibility, compatibility, and data validation as required
• Maintain QA documentation and contribute to improving test coverage and shared QA practices
• Participate actively in Agile ceremonies (stand-ups, refinement, planning, retrospectives), raising risks and quality considerations early

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
• Experience working as a QA Analyst, Software Tester, or similar role
• Solid understanding of software testing principles, QA methodologies, and defect management
• Experience working in Agile or iterative delivery environments
• Comfortable working within cross-functional teams and collaborating day-to-day with Developers and Analysts

TOOLS & TECHNICAL EXPOSURE

Exact tools are flexible — we value capability and learning mindset over specific platforms

Test Management & Documentation

• Test case management tools (e.g. TestRail, Zephyr, Xray) or structured documentation approaches
• Documentation tools (e.g. Confluence, Google Workspace, MS Office)

Defect Tracking & Collaboration

• Bug tracking tools (e.g. Jira, Azure DevOps)
• Collaboration tools (e.g. Teams, Slack)

Automation & Technical (Nice to Have)

• Exposure to UI automation tools (e.g. Cypress, Playwright, Selenium)
• API testing tools (e.g. Postman)
• Basic scripting or technical curiosity (e.g. JavaScript, SQL)

• Awareness of CI/CD concepts is a plus, not a requirement

PERSONAL ATTRIBUTES

• Strong attention to detail and a quality-first mindset
• Clear written communication for test cases and defect reporting
• Curious, analytical, and comfortable asking “what if?”
• Willingness to raise risks early and challenge assumptions respectfully
• Good time management in a fast-moving delivery environment
• Eager to learn new systems, tools, and domains

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.