QA Analyst – Workflow Automation SR

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a Workflow Automation Platform Architect to design, build, and deploy scalable workflow solutions using a low-code automation platform. In this role, you will transform business and operational requirements into automated processes, configure and maintain production-ready workflows, validate system performance, and ensure high-quality implementations across customer environments.
You will work cross-functionally with product, engineering, and customer success teams to translate use cases into reliable technical solutions, manage end-to-end implementations, and continuously improve workflow designs based on real-world feedback. This role requires strong systems thinking, attention to detail, and the ability to balance speed with quality in complex, customer-facing environments.
The ideal candidate has experience designing complex workflows or process automations, configuring platform tools or low-code systems, testing and validating solutions in production, and collaborating directly with stakeholders to deliver scalable, maintainable outcomes.

Responsibilities and Duties

• Design, build, and implement scalable workflow automation solutions using low-code, JavaScript and platform-based tools;
  
• Translate business and operational requirements into structured workflows, system logic, and configuration specifications;
  
• Collaborate with product, engineering, and customer-facing teams to shape workflow architecture and solution design;
  
• Configure, test, validate, and deploy automation flows into production environments;
  
• Ensure quality, reliability, and maintainability of workflows through best practices, documentation, and continuous improvement;
  
• Monitor deployed workflows, troubleshoot issues, and optimize performance and scalability;
  
• Maintain configuration standards, platform governance, and system documentation to support long-term growth and stability;
  
• Lead technical implementation efforts and support customer onboarding, integrations, and solution enhancements.
  

Essential Skills

• Proven professional experience in workflow automation, solutions architecture, system implementation, or low-code platform development;
  
• Strong ability to design and model complex business processes and translate them into scalable platform configurations;
  
• Hands-on experience with workflow automation tools, RPA platforms, or low-code environments (e.g., Retool, Zapier, n8n, UiPath, Power Automate, Appian, etc.);
  
• Experience working with APIs, data integrations, and system orchestration;
  
• Strong understanding of solution architecture principles, testing strategies, rollout processes, and production support;
  
• Proficiency with Git, basic SQL, JavaScript, and technical documentation practices;
  
• Familiarity with CI/CD concepts and release management;
  
• Experience working in agile development environments and cross-functional teams;
  
• Excellent communication skills with the ability to work directly with technical and non-technical stakeholders.
  

Highly Desirable Skills

• Experience building and deploying AI-enabled workflow solutions or integrating AI tools into business processes (e.g., Claude, Cursor, automation copilots, etc.);
  
• Exposure to observability and monitoring tools for production workflows and system health tracking;
  
• Knowledge of cloud-native architectures, security best practices, and scalable systems;
  
• Experience with customer-facing implementations or technical consulting roles;
  
• Background in platform governance, solution standardization, or technical enablement.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.