QA Analyst II

Avantor is looking for a Quality Assurance (QA) Analyst II to lead investigations and partner directly with our customers to address order processing and distribution concerns across all VWR facilities in North America. In this role, you’ll work closely with department leaders to identify root causes, implement effective corrective and preventive actions, and strengthen the reliability and quality of our overall customer experience.

What we’re looking for

• Education: Bachelor’s degree in science (Biology, Chemistry, Environmental Science, etc.) and/or equivalent experience, education and training
• Experience: 1+ year of quality and/or customer‑facing experience required; candidates with comparable experience will also be considered
• Collaboration Tool: Proficient computer/Microsoft Office skills
• Preferred Qualifications: 
  • Experienced or certified internal auditor for ISO9001 or related standards/guidance/regulations (ex. GxP, IPEC, etc.) preferred
  • Project management experience preferred
  • Experience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferred
  • Experience with EtQ or similar QMS software preferred
  • Knowledge of SAP preferred

How you will thrive and create an impact

• Contribute to the performance of Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies.
• Participate in the preparation and implementation of QA policies and procedures, perform and manage internal audits, resolve process flow issues, and ensure standards and safety regulations are observed. 
• Document and perform QA activities, such as creating internal audit reports, managing root cause investigations, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments. 
• Root cause investigations related to customers’ complaints against quality process failures/nonconformance's, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented.
• Prepare, participate and host Quality Assurance (QA) related activities and site tours.
• Create, review, and update controlled documents (SOPs, Work Instructions, Forms, Training Materials).
• Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.).
• Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendations to management.
• Participate in the ongoing surveillance and recertification activities required to remain ISO Certified.
• Supports commercial team as needed to include: preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.)
• Attend and participate in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serve as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc.
• Performs other duties as assigned.
• Ability to travel 30%.

KNOWLEDGE SKILLS AND ABILITIES (Necessary to perform the job competently):

• Strong knowledge of distribution, manufacturing, or production operations. 
• Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates.
• Strong organizational and time management skills, ability to prioritize work.
• Ability to document processes and lead consensus for standardization across Avantor network.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions):

Typically works in an office environment and/or warehouse with adequate lighting and ventilation and a normal range of temperature and noise level.

Regular travel required to perform internal audits and training at Avantor sites in the Americas and/or assist with supplier site audits.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required.  Work is mostly sedentary but does require typing, walking, talking, standing, bending, reaching, squatting, lifting or carrying objects that typically weigh less than 10 lbs.
Personal protective equipment may be required (safety shoes, respirators, gloves, safety glasses and laboratory coats) depending on the site.

#LI-Remote

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.