The Role
The QA Analyst will conduct quality audits, monitor compliance, develop job aids, support associates, and publish performance reports to improve content moderation quality.
Summary Generated by Built In
About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Overview:
We are looking for a detail-oriented and experienced Quality Assurance (QA) Analyst to support our Content Moderation project. This role is pivotal in ensuring adherence to quality standards, identifying training opportunities, and delivering insights that drive performance improvement. The ideal candidate will have a background in content moderation or customer experience, a strong analytical mindset, and excellent communication skills.
Key Responsibilities:
- Conduct daily quality audits to ensure compliance with moderation guidelines and client expectations.
- Track and monitor quality updates shared by the client, ensuring timely internal communication and alignment.
- Develop and publish “Quality Bits and Pieces” job aids for each new update or process change.
- Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time.
- Publish and distribute daily QA performance reports to relevant stakeholders.
- Review all QA disputes submitted by Supervisors and escalate valid cases to the client for final resolution.
- Facilitate weekly quality huddles with assigned teams to discuss performance trends, common errors, and best practices.
- Share quality insights and trends with the Operations Manager and client as part of regular business reviews.
Skills & Competencies:
- Strong analytical and decision-making skills
- Attention to detail and high standards for quality and compliance
- Effective communication and interpersonal skills
- Ability to translate quality trends into actionable insights
- Comfortable working with digital platforms and QA tools
- Team player with a proactive, problem-solving mindset
- Ability to remain resilient and objective when handling sensitive content
- Strong organizational and time management skills
Required Qualifications:
- Experience: Previous experience in quality assurance, content moderation is highly preferred
- Language Skills: Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
- College graduate is a must but those with relevant experience will be considered.
- Candidates must demonstrate a willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, Cavite
This position is ideal for professionals passionate about quality, compliance, and continuous improvement in content moderation environments.
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
Top Skills
Content Moderation Tools
Digital Platforms
Qa Tools
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The Company
What We Do
We help our clients enhance their best-in-class products and services around the world, including search engines, social media platforms, voice recognition systems, sentiment analysis, and eCommerce sites. All of that wouldn’t be possible without our team of more than 1 million flexible workers. The world of tech is moving fast, and we help our clients meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer.
