If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!
Our mission is simple: End Cyber Risk. We’re looking for a Developer to be part of making this happen.
About the role
Arctic Wolf Networks, Inc. (AWN) is seeking a Developer 3 within our Software Development Support (SDS) organisation. This leadership role sits at the intersection of Support, Product, and R&D—owning outcomes for complex, escalated customer-facing issues and ensuring clear prioritization, resourcing, and timely resolution across teams.
You will lead, coach, and develop SDS engineers to solve hard problems across software, infrastructure, and cloud environments. You will set priorities, unblock the team, and ensure disciplined execution—driving cases to resolution through root-cause analysis, clear decision-making, and, where appropriate, enabling the team to contribute or coordinate code changes and partner fixes.
You will own the escalation program’s outcomes—defining intake paths, SLAs, and handoffs; partnering with Product, R&D, Support, and Problem Management; and continuously improving processes, observability, and automation so customer-impacting issues are rapidly diagnosed, prioritised, and driven to closure.
Key Responsibilities
Own day-to-day SDS case intake/triage and execution: prioritise and maintain Jira hygiene; assign/rebalance cases; run daily standups/weekly reviews; monitor SLAs/aging/throughput and drive timely progress.
Oversee the full software development life cycle.
Ensure their teams is following ISMS regulations through acceptable use and secure coding practices.
Lead stakeholder coordination and escalation quality: partner with Support/Product/R&D/PM; ensure clear problem statements, repro steps and telemetry; unblock engineers; manage customer/executive communications; capture learnings and drive process/tooling/automation improvements.
Recruitment: Lead recruitment efforts for their team(s) for both full-time and co-op employees.
Qualifications
Bachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience.
3+ years in software development or related role.
Technical Experience (Preferred)
Cloud platforms (AWS, Azure)
Observability tooling (Elastic Stack, Kibana, logging pipelines)
Scripting and automation (PowerShell, Python, Bash, Ruby)
Databases and data platforms (MS SQL, MySQL, Athena, Databricks)
Containerized environments (Docker, Kubernetes)
Ticketing and collaboration tools (Zendesk, Jira)
Experience with REST APIs
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.
Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.
If located in a company office, mobility is required to physically navigate the space.
In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.
May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper).
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees .
Flexible annual leave, paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected]. View our Hiring Page to learn more about our application process.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Skills Required
- Bachelor's degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience
- 3+ years in software development or related role
- Familiarity with ISMS regulations and secure coding practices
- Background checks (required for employment)
- Authorization to receive export-controlled software or technology if applicable (offer conditioned on authorization when applicable)
- Experience with cloud platforms (AWS, Azure)
- Experience with observability tooling (Elastic Stack, Kibana, logging pipelines)
- Scripting and automation experience (PowerShell, Python, Bash, Ruby)
- Experience with databases and data platforms (MS SQL, MySQL, Athena, Databricks)
- Experience with containerized environments (Docker, Kubernetes)
- Familiarity with ticketing and collaboration tools (Zendesk, Jira) and REST APIs
Arctic Wolf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arctic Wolf and has not been reviewed or approved by Arctic Wolf.
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Strong & Reliable Incentives — Incentive plans in sales roles are seen as strong when targets are met, with on‑target earnings positioned as competitive. This dynamic helps explain notably higher satisfaction in sales relative to other functions.
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Equity Value & Accessibility — Equity is included for all employees across offers, broadening ownership beyond limited groups. Broad access to equity can provide meaningful upside tied to company performance.
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Leave & Time Off Breadth — Flexible paid time off and dedicated volunteer time off are core parts of the package. These options expand avenues for time away beyond standard vacation and holidays.
Arctic Wolf Insights
What We Do
The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:
