Job Requisition ID #
Position Overview
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities
Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
Act as the customer liaison with engineering team
Research, verify, and document product defects
Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
Excellent verbal and written communication skills
Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
Build and maintain a collection of service automation runbooks that can be run from the cloud
Build alert and telemetry systems to accelerate issue detection and mitigation
Create documentation as appropriate for the automations developed
Ensure high quality deliverables
Ability to work independently and/or guide other team members to meet deadlines
Self-motivated and proactive, possessing strong desire to learn
Minimum Qualifications
4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree
Minimum 8 years of experience in the architecture & engineering domain
Strong skills in Windows OS, networking, Cloud APIs, virtualization
Experience with Azure, AWS, or similar cloud provider is helpful
Strong Experience writing script-based automations using Python, or similar scripting languages
Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
Preferred Qualifications
Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
Exhibit leadership skills and go beyond on the roles and responsibilities
Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
Working experience with any of those products: AutoCAD, Revit, Forma, BIM360.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Top Skills
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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