Senior Manager of People Digital Transformation

What you can expect

Zoom is seeking a visionary Senior Manager of People Digital Transformation to revolutionize our People Experience operations. In this pivotal role, you will spearhead automation initiatives and elevate employee experience through cutting-edge AI solutions. We're architecting a fundamentally more efficient, intelligent, and AI-powered People Operating System where you'll be instrumental in reimagining the end-to-end People experience. This strategic position is essential for driving operational excellence and maximizing strategic impact across our People Experience ecosystem.

As a transformation leader, you'll orchestrate hands-on transformation initiatives that seamlessly integrate people, process, and technology—unlocking thousands of hours in productivity gains, enhancing employee experiences, and delivering quantifiable business outcomes. You'll collaborate with global stakeholders to streamline cycle times, eliminate friction points, and embed intelligent automation into our mission-critical People processes, while expertly balancing enterprise scalability with nuanced global and local requirements.

Reporting directly to the Head of People Experience Operations, you'll forge strategic partnerships with Centers of Excellence, People Business Partners, Engineering teams, Product Managers, and Operations leaders worldwide. Your success will be measured through accelerated process velocity, demonstrable ROI, enhanced user experiences, and sustainable adoption across the organization.

About the Team

We support Zoom’s overall business strategy by supporting the needs of our most important resource, our people. We help teams identify, hire, onboard, develop, reward, and continually improve the employee experience for all Zoomies.

Responsibilities

• Maintain and optimize Workday and other HR systems, identifying opportunities for automation and continuous improvement.

• Manage organizational changes and transitions, utilizing automation tools to ensure smooth implementation.

• Coordinate international/regional HR projects with sensitivity to local requirements and compliance needs.

• Drive end-to-end process transformation projects, from discovery and diagnosis through design, implementation, and measurement.

• Apply Lean Six Sigma and systems thinking to identify inefficiencies, eliminate waste, and embed automation or self-service solutions.

• Partner cross-functionally to simplify complex workflows while aligning with policy, compliance, and user experience requirements.

• Create future-state process designs that integrate seamlessly with AI-powered platforms and digital tools.

• Build process maps, service blueprints, and performance dashboards to monitor effectiveness and identify opportunities for improvement.

• Facilitate design sessions and workshops with stakeholders to co-create and validate process improvements.

• Develop and maintain quantitative success metrics such as time savings, SLA compression, ROI, and adoption rates.

• Serve as a champion of continuous improvement, coaching peers and stakeholders on process discipline and best practices.

• Advocate for end-user empathy, ensuring that every solution is intuitive, accessible, and designed for real-world adoption.

What we’re looking for

Education & Experience

• Bachelor's degree in a related field

• 8-10 years of experience in HR operations, transformation, or professional services

• Lean Six Sigma certification (Black Belt or equivalent experience) with expertise in Value Stream Mapping, 5 Whys, and root cause analysis

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Technical Expertise

• Proficiency with HR technologies (Workday, ServiceNow)

• Experience implementing AI tools and automation solutions

• Demonstrated success in process mapping, service blueprinting, and change enablement

• Proven track record leading cross-functional process redesigns across global, multi-system environments

• Experience designing and implementing HR operations in enterprise organizations or professional services

• Strong systems thinking approach—connecting people, process, and technology to drive decisive improvements

• Demonstrated measurable impact in reducing costs, improving SLAs, boosting efficiency, and increasing adoption

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Global Perspective

• Knowledge of compliance and regulatory requirements across multiple regions

• Experience with international HR operations

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Core Competencies

• Excellent project management capabilities

• Strong analytical skills with ability to translate data into actionable insights

• Outstanding communication skills—explaining complex concepts concisely to senior leaders

• Ability to thrive in high-change, high-ambiguity environments using structured, data-driven thinking

• Exceptional collaboration skills—aligning stakeholders behind shared goals and influencing without authority

• Innovative mindset with eagerness to implement cutting-edge solutions

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Leadership & Strategic Capabilities

• Possess excellent communication skills with the ability to explain complex concepts concisely to senior leaders.

• Have an innovative mindset with willingness to implement cutting-edge solutions

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.