About the role.
The PURE360 Risk Management Consultation is a unique service conducted by a PURE Risk Manager at the home(s) of PURE Members providing them with tailored loss prevention solutions, an understanding of appropriate coverage and terms, and thorough documentation of their home(s). Our PURE360 Coordinators work hand in hand with our Members and Risk Managers to create a seamless experience in coordinating the PURE360 Consultation. The PURE360 Coordinator is instrumental in both building an effective schedule for PURE Risk Managers and leveraging Member interactions to create a feeling of membership.
What You'll Do
- Guide members through the PURE360 Risk Management Process, coordinating the on-site visit, and helping them to understand the purpose and value.
- Develop a strong understanding of the geographic nuances within your assigned territory to optimize scheduling and build efficient days.
- Coordinate appointments with clarity, empathy, and confidence to ensure a feeling of membership.
- Collaborate with your team to improve coordination efficiency, communication quality, and the overall Member experience.
What You'll Need
- You have previous experience and enthusiasm in a service-based role (3+ years customer service preferred)
- You demonstrate integrity, empathy, urgency, and can quickly establish trust and credibility
- You have great listening and communication skills through both phone and email
- You can work independently but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm
- You are detail oriented and capable of prioritizing multiple tasks
Hear From Our Team
“As PURE360 Coordinators, we’re often the first point of contact for members engaging with the PURE360 experience. We articulate the purpose and value of the visit, guide them through scheduling, and ensure the experience feels seamless from start to finish. Acting as the bridge between members and Risk Managers, we coordinate schedules, address questions with care, and help create productive, well-balanced days. We play a key role in delivering the exceptional, member-focused service that defines PURE.”
— Kelsey E., Senior PURE360 Coordinator
Our Commitment to You
PURE is dedicated to setting you up for success from day one. As a new PURE360 Coordinator, you’ll take part in a comprehensive paid onboarding program designed to build a strong foundation in PURE’s culture, systems, and service approach. Through a combination of hands-on training, mentorship, and collaboration, you’ll gain the skills and confidence to deliver an outstanding member experience.
Compensation: $50,000 annually, plus overtime and monthly bonus potential
Want to Learn More?
- [Our Values]
- [Our Benefits]
- [Our Community Impact]
- [Our Leadership]
Skills Required
- 3+ years customer service experience
- Strong listening and communication skills
- Detail-oriented with task prioritization ability
What We Do
PURE is a specialty property and casualty insurer dedicated to helping a membership of responsible people protect high value homes, jewelry, artwork and other fine assets. We opened for business more than 15 years ago with the goal of offering something different in the insurance space: a company focused on promoting transparency, alignment of interests and doing what’s right. Our focus helps to keep premiums fair and service astonishingly good. After growing at least 15% year over year since inception, we are the most awarded insurer in our category, offering coverage in all 50 states. Today, our membership is made up of more than 100,000 financially successful individuals and families and continues to grow sustainably. #LoveYourInsurance #JoinTheClub
