Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The position reports to the Senior Federal Program Manager on the SHI PubSec Federal Programs and Development Team. The position will interact daily with SHI Federal sales and support staff at SHI headquarters in Somerset, NJ and field staff based in Washington DC.
Role Description
Contract Management
Upload and maintain contracts and related documents with oversight from Federal Program Managers and Deputy Program Managers
Support the accuracy and consistency of contract data
Assist with contract updates, modifications, and onboarding
Track contract status, deadlines, and renewals
Prepare contract-related reports for internal and external stakeholders
Internal Coordination
Serve as a daily contact for internal teams to facilitate a smooth and accurate management of federal contracts and related documentation
Provide regular status updates to leadership and stakeholders
Coordinate with internal teams to improve contracts process flow
Track action items and escalate issues to Federal Program Managers and Deputy Program Managers, when needed
Support preparation of Statements of Work in alignment with contract requirements
Maintain reporting data in Teams and SharePoint
Provide backup coverage for Federal Programs and Development team members
Customer and Sales Support
Conduct research to advise internal stakeholders on best-fit contract options
Provide general contract and system support to internal stakeholders
Assist with training sales teams on contract requirements
Support cross-departmental efforts to improve contract performance
Behaviors and Competencies
Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Attention to Detail: Can identify errors or inconsistencies in work and make necessary corrections.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Conflict Resolution: Can mediate conflicts between individuals.
Productivity: Can identify opportunities for process improvement, propose solutions, and take action to increase productivity without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Ethics: Can identify ethical dilemmas, propose solutions, and take action to uphold ethical standards without explicit instructions.
Risk Management: Can take calculated risks when the potential for reward outweighs the potential for loss.
Skill Level Requirements
Ability to understand contract context - Basic
Ability to meet SLAs and manage high-volume activity - Basic
Ability to multitask and complete tasks with efficiency and accuracy - Basic
Other Requirements
Bachelor’s degree or equivalent experience
1 to 2 years of experience in sales, vendor support, purchasing, accounting, or similar customer-facing roles
Familiarity with the federal contracting process
Experience using the Microsoft Office Suite - Word and Track Changes, Excel, Outlook, SharePoint
The base salary range for this position is $60,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary, are $60,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and
flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree or equivalent experience
- 1 to 2 years experience in sales, vendor support, purchasing, accounting, or similar customer-facing roles
- Familiarity with the federal contracting process
- Experience using Microsoft Office Suite (Word with Track Changes, Excel, Outlook) and collaboration tools (SharePoint, Teams)
- Ability to understand contract context and support contract lifecycle activities (updates, modifications, onboarding)
- Ability to meet SLAs and manage high-volume activity with accuracy
- Ability to multitask, prioritize, and coordinate internal stakeholders; provide contract and system support
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
-
Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
-
Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
-
Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
