Publishing Technologies Specialist

As we continue to grow as one, QuidelOrtho, we are seeking a Publishing Technologies Specialist to work in our Technical Publications group. The Technical Publications department of QuidelOrtho creates and maintains technical publications about QuidelOrtho products for use by customers and field service personnel. This includes user manuals, service manuals, reagent instructions for use, technical communications, and other various forms of labeling and user aids. The Publishing Technologies area of Technical Publications supports the publishing of these publications in multiple formats (in print, on media such as CD/USB, and on the web). All publications must be error-free and compliant with FDA and other regulatory authorities worldwide. Publishing of these publications must follow the established company procedures.

This position will be onsite working in a hybrid schedule (2-3 days) at our Rochester, NY facility.

The Responsibilities

• Oversee the end-to-end process of publishing technical publications using the Content Management System (CMS), Product Lifecycle Management tools & Project Management application. Create and update specifications for document production (MS Word documents). Work with the publication authors to organize electronic files (PDFs) to enable production in print, media such as CD/USB, and web. Assist with updating artwork files for covers and labels for printed binders and CDs/USBs, as necessary.

• Maintain internal documentation of publishing processes, performance metrics, and improvements made. Generate reports to highlight key performance indicators and suggest further enhancements.

• Train new resources & develop training materials. Completes mandatory training.

• Continuously assess the effectiveness of workflow procedures within the CMS, identifying inconsistencies and areas for improvement. Revise processing techniques to enhance deliverables and maximize productivity.

• Design, Develop, and Maintain BI Solutions. Craft and Execute Data Queries. Create Reports and Visualizations.
• Implement and uphold quality control measures to maintain the integrity, accuracy, timeliness, and consistency of published content across web platforms. Investigates and resolves or escalates customer complaints and concerns. Responds to non-standard inquiries.
• Liaise with cross-functional teams, including content creators, designers, developers, technical authors and stakeholders, to coordinate publishing scope & schedules and ensure alignment with project timelines and objectives. Updates tasks in project management application. Reports project status/escalates potential impacts to project schedules. Participates in special projects as assigned.

The Individual

Required:

• A minimum of an Associate's degree in Computer Science, Information Technology, Digital Media, or equivalent field/experience is required. A Bachelors degree preferred.

• A minimum of 3 years of relevant work experience is required.

• The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.

• Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.

• Expertise in utilizing Content Management Systems (CMS) for publishing web content.

• Intermediate skill level in the use of MS Word & Excel.

• Basic skill level in Adobe Acrobat, (Illustrator & Photoshop a plus)

• Strong understanding of web technologies, HTML, CSS, and SEO principles.

• Proficiency in designing and developing business intelligence solutions using Power BI.

• Strong SQL skills and experience in crafting complex queries for data extraction and analysis.

• Solid understanding of data modeling, data warehousing, and ETL processes.

• Excellent analytical and problem-solving abilities, with a strong attention to detail.

• Experience in dashboard and report design, utilizing best practices for data visualization.

Preferred:

• Experience with other BI tools and technologies is a plus.

• Certifications in Power BI or related fields are advantageous.

• Analytical mindset with the ability to identify workflow inefficiencies and propose solutions.

• Experience working in a regulated environment.

• Knowledge of animation tools and Java scripting.

• Experience working with translated publications.

• Knowledge of QuidelOrtho products will be a significant advantage.

Key Working Relationships

Internal Partners: Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, Product Management/Marketing

External Partners: Illustrators, Translation Vendors, Print/Media Vendors, External Manufacturers (OEMs)

The Working Environment

General office and manufacturing environment. No strenuous physical activity. Typically 25% of time in meetings or meeting individually with people, 75% of the time at the desk on computer/doing paperwork/ on phone. Some walking in manufacturing areas required. Position may require use of Personal Protective Equipment as posted.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $53,000 to $96,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. ​

Equal Employment Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].