The Role
The Publishing Operations & Systems Coordinator will manage internal tools and optimize workflows for the Publishing team, collaborate cross-functionally, and ensure efficient onboarding and data integrity for publishers.
Summary Generated by Built In
ABOUT MUSIXMATCH:
Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and a community of over 80M contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo, Tidal, Snapchat and has a partnership with more than 100,000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.
We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.
Position:
As a Publishing Operations & Systems Coordinator at Musixmatch, you will be responsible for managing and optimizing the operational processes and internal systems that support the Publishing team. You will work cross-functionally with Product, Back-End, Finance and Customer Support teams to ensure efficient music publishing rights holder onboarding, data ingestion and integrity, royalty operations and an excellent experience for publishers and independent authors.
What you will do:
Define, manage, improve and implement internal tools and workflows for the Publishing team, in collaboration with Product and Back-End teams
Maintain and manage internal tools and databases as well as third-party tools and services (including Customer.io, Intercom, Figma, Zapier, Sendgrid)
Support the Publishing team in onboarding new publishers and independent authors, providing internal updates to stakeholders on activation status
Use Musixmatch CRM systems to interact with publishers and authors: communicate deal details, provide onboarding support and manage operational issues
Coordinate with internal teams, including Back-End, for accurate and timely data entry
Identify opportunities to improve onboarding processes and collaborate with the Publishing team to implement new operational solutions
Oversee operational aspects of royalty distribution, working closely with the Finance team to identify and prevent risks related to missing or incorrect payments
Supervise and manage timely and effective responses to publisher support requests via customer service tools such as Intercom
Stay up to date on industry trends and the consumer market to continuously improve operational processes
Requirements:
2+ years of experience in operations, systems coordination or similar roles
Strong experience with CRM systems and operational tools
Solid understanding of data management and internal workflows
Highly organized, detail-oriented, and process-driven
Ability to manage multiple stakeholders in cross-functional environments
Excellent communication skills, with professional fluency in English
Comfortable working in a fast-paced, scale-up environment
Technically literate and quick to learn new tools and technologies
Interest in the music industry and digital publishing ecosystem
Nice to have:
Previous experience in music publishing, digital rights management or royalty operations
Knowledge of automation tools (n8n, Zapier or similar) and basic process automation
Experience working with customer support platforms
Additional language skills highly desirable
WHAT WE OFFER:
- Flexible holiday plan
- Remote working, flexible schedule
- Home office setup
- Top-class tech and equipment
- Company-wide retreat once per year
- Exposure to all parts of the business — your work actually matters!
DISCLAIMER:
**Due to the significant amount of applications we receive, unfortunately, it is not possible to answer every applicant, thus if you have not received a response from us, please be patient. We assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time.**
Top Skills
Crm Systems
Customer.Io
Figma
Intercom
Sendgrid
Zapier
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The Company
What We Do
Musixmatch is the global leading music and audio data company based in Bologna, London and San Francisco. The company focuses on building the world's largest music metadata and lyrics database using latest AI & machine learning technology. Musixmatch has +70M users worldwide throughout all consumer platforms: iOS, Android, Web, and TV. Musixmatch has global agreements with Apple Music, Amazon Music, Instagram, Google Search and Spotify with the goal of enhancing the global consumer music experience. Musixmatch also license rights from all major music publishers like Universal, Sony-EMI, Warner Chappell and BMG Rights plus 10K independent music publishers around the world. Awards: Best App Apple Store 2013, Best App Google Play 2014, 2015, 2018, Google i/O 2016 Google Award Nominee, FB Start Europe Winner
