At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
The Public Sector Compliance Manager will be responsible for managing and maintaining Talkdesk’s FedRAMP compliance program post-ATO. This role will lead all continuous monitoring (ConMon), security assessments, audits, and risk management activities while ensuring seamless collaboration with federal customers, government sponsors, and internal teams.
The ideal candidate has deep expertise in FedRAMP, NIST 800-53 security controls, and SaaS compliance, particularly in the CCaaS industry. This individual will drive strategic security initiatives to support government customers, agency partnerships, and future compliance expansions (e.g., StateRAMP, DoD IL4/IL5, CMMC).
Responsibilities:1. FedRAMP Compliance & Continuous Monitoring- Oversee and manage continuous monitoring (ConMon) activities to maintain Talkdesk’s FedRAMP ATO.
- Ensure timely submission of all required documentation, including monthly, quarterly, and annual reports, vulnerability scans, and POA&Ms.
- Stay ahead of evolving FedRAMP, FISMA, and NIST 800-53 compliance requirements, adapting security policies and procedures accordingly.
- Lead annual FedRAMP audits and coordinate with Third-Party Assessment Organizations (3PAOs), government agencies, and internal teams.
- Ensure compliance with all vulnerability management, incident response, and security assessment requirements.
- Address audit findings, track remediation efforts, and implement security enhancements.
- Develop and execute a FedRAMP security strategy that aligns with Talkdesk’s CCaaS platform and public sector growth initiatives.
- Work with engineering, security, and product teams to embed FedRAMP security controls into product development and operational processes.
- Lead initiatives to achieve higher security baselines (FedRAMP High, DoD IL4/IL5) and other compliance frameworks (StateRAMP, CMMC, SOC 2, ISO 27001).
- Act as the primary liaison to the FedRAMP PMO, Joint Authorization Board (JAB), Agency sponsors, and other government partners.
- Engage with government security officials, procurement teams, and regulators to ensure Talkdesk remains a trusted provider.
- Support the public sector sales team by addressing FedRAMP-related security inquiries from government clients.
- Educate internal teams on FedRAMP security best practices, compliance requirements, and evolving regulatory obligations.
- Develop internal policies, procedures, and training programs to ensure ongoing compliance across departments.
- Collaborate with Legal, Product, Security, and Engineering teams to align on compliance strategy.
- 7+ years of experience in cloud security, compliance, risk management, or IT audit.
- 3+ years of direct FedRAMP compliance experience, including managing ATO and post-ATO continuous monitoring.
- Deep understanding of FedRAMP, FISMA, NIST 800-53, and government cloud security requirements.
- Proven experience leading FedRAMP audits, assessments, and 3PAO engagements.
- Strong project management and cross-functional leadership skills in SaaS/cloud environments.
- Excellent communication and stakeholder management skills to interact with federal agencies and internal teams.
- Experience in CCaaS (Contact Center as a Service) or SaaS platforms supporting government customers.
- Security certifications such as CISSP, CISM, CISA, CCSP, or PMP.
- Knowledge of StateRAMP, DoD IL4/IL5, CMMC, ISO 27001, and SOC 2 frameworks.
- Familiarity with security automation, SIEM tools, vulnerability scanning, and compliance tracking platforms.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Similar Jobs
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What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
